Field Applications Scientist - Boston

About the company

Oxford Nanopore Technologies

Biotechnology · 501 to 1,000 employees

What you'll do

• Partner with Sales to support commercial opportunities and provide technical expertise throughout the customer lifecycle.
• Deliver pre-sales and post-sales technical support, including customer consultations, workflow discussions, training, and troubleshooting.
• Build and maintain strong technical relationships with customers, ensuring successful adoption and utilization of ONT technologies.
• Deliver presentations, workshops, seminars, and training to a wide range of audiences.
• Collaborate effectively with Technical Services, Sales, Product Management, Marketing, and other internal teams to achieve customer and business objectives.
• Develop and execute engagement plans for strategic accounts, aligned to customer needs and business priorities.
• Provide timely customer, market, and competitive feedback to internal stakeholders.
• Accurately document customer interactions and support activities within ONT's CRM systems.
• Contribute to a team-first culture by supporting colleagues, customers, and strategic initiatives beyond assigned territory responsibilities when required. 
• Frequent travel is expected as part of this role.
• A commercially focused scientist who can balance technical excellence with customer and business objectives.
• An exceptional communicator and presenter, capable of engaging both technical and non-technical stakeholders.
• A collaborative team player who works effectively across territories and functions.
• A strong partner to Sales and other internal teams in supporting account strategies and commercial growth.
• A proactive and creative problem-solver with excellent troubleshooting skills.
• A self-motivated individual who thrives in a dynamic, customer-facing environment. 
• PhD in Life Sciences preferred, or a Master’s degree with relevant commercial, customer-facing, or scientific applications experience.
• Strong laboratory background in molecular biology, genetics, genomics, sequencing, or a closely related discipline.
• Experience supporting experimental design, sample preparation, workflow optimization, and data analysis.
• An exceptional scientific communicator and presenter who can translate complex technical concepts into compelling, customer-relevant stories.
• Demonstrated scientific troubleshooting and problem-solving capabilities.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office applications. 
• 1-2 years of commercial and customer-facing experience. 
• Experience with next-generation sequencing technologies including long-read sequencing and workflows strongly preferred.
• Experience with bioinformatic workflows for sequencing data analysis.
• Ability to uncover underlying customer needs, identify opportunities for broader technology adoption, and proactively partner with Sales to grow accounts.
• Experience delivering scientific training, workshops, or customer presentations.
• Familiarity with CRM systems such as Salesforce. 

What you need

• The ideal candidate has a strong background in genomics or molecular biology, excellent communication skills, and a commercial mindset.

Key skills

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