Field Construction Technician

Position\nTitle: Field Construction Technician Rate of Pay: $23.00\nto $39.00 hourly DOE Benefits: Medical,\ndental, vision, 401k, flexible spending account, paid sick leave and paid time\noff, parental leave, quarterly performance bonus, training, career growth and\neducation reimbursement programs. Ziply\nFiber is a local internet service provider dedicated to elevating the\nconnected lives of the communities we serve. We offer the fastest home\ninternet in the nation, a refreshingly great customer\nexperience, and affordable plans that put customers in\ncharge. As\nour state-of-the-art fiber network expands, so does our need for team\nmembers who can help us grow and realize our goals. Our Company\nValues: Genuinely Caring: We treat customers\n and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers\n choose what is best for them, and we support\n employees in implementing new ideas and solutions. Innovation and Improvement: We\n constantly seek ways to improve how we serve customers and each\n other.  Earning Your Trust: We build trust\n through clear, honest, human communication. Job Summary The Field Construction\nTechnician installs, repairs, and maintains Ziply Fiber's fiber-to-the-premises\nnetwork from the outside plant through to the customer's home or business. The\nrole combines installations, fusion splicing, and trouble ticket repair with\noutside plant fiber construction, testing, and network maintenance. The Field\nConstruction Technician diagnoses\nand repairs technical issues within the network or at a customer's home, with\noccasional assistance, while delivering outstanding customer service as a brand\nambassador of Ziply Fiber within our communities. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of\nduties performed by the employee and not intended to reflect all duties\nperformed. Fiber Construction, Splicing, and Testing · Perform fusion splicing of fiber drop cables at\ncustomer premises, ensuring proper fiber preparation and splice enclosure\nmanagement. · Prep, splice, and maintain fiber optic cables in\naerial, underground, and indoor settings. · Assist with single fusion and mass fusion\nsplicing on high-count fiber optic cables (24-ribbon and above) in outside\nplant environments. · Utilize OTDR, PON power meters, and VFLs to test\nfiber, troubleshoot, and identify network issues. Installation,\nRepair, and Service Delivery · Provision, install, and troubleshoot internet\nand VoIP services. · Diagnose and repair technical issues within the\nnetwork infrastructure or at the customer's home. · Place NIDs and non-buried drops, perform\ncross-connect work, install and maintain inside wiring for residential and\nbusiness broadband service. · Utilize test equipment to install products and\nisolate trouble effectively. · Read and understand service orders and trouble\ntickets and use handheld dispatch devices and Ziply Fiber's internal dispatch\nprograms to complete assignments. · Record customer information, light levels, OTDR\nreadings, and internet speed readings on every work order. · Maintain proper work cleanliness, attic safety,\ndrilling safety, and proper wall drops. · Communicate effectively with customers. Network\nMaintenance, Documentation, and Safety · Assist with network maintenance and equipment\nturn-up as needed, including putting generators at the huts. · Support the preventive maintenance program by\nrebuilding aerial, buried, and underground cables. · Read and interpret outside plant drawings,\nsplicing schematics, blueprints, and engineering documents. · Assist with mid-sheath entries, bonding and\ngrounding fibers, and maintaining existing plant. · Adhere to OSHA, NESC, and NEC safety standards,\nincluding in-vehicle safety and work zone setups. · Participate in on-call rotations to ensure\nnetwork health and respond to network outages (24/7 on-call capability). Other Duties · Performs\nother duties as required to support the business and evolving organization. Required Qualifications: · High school diploma or GED. · One (1)\nyear of outside plant fiber-splicing experience, including single-fiber fusion\nsplicing, mass fusion (ribbon) splicing on high-count fiber-optic cables\n(24-ribbon and above), and fiber testing and troubleshooting using OTDRs, PON\npower meters, and VFLs. · Good safety record. · Knowledge\nof first aid and CPR. · Strong communication skills, problem-solving abilities, and\ncustomer service orientation. · Must have and maintain a valid\ndriver’s license, auto insurance, and satisfactory driving record. · Must complete a pre-employment drug screening. Preferred Qualifications: · Experience\nwith fiber optic construction and maintenance, sealed plant repair, and/or\noperation of heavy equipment. · Experience\nwith PON access equipment (e.g., Nokia, Adtran, Calix). · Basic\nAC/DC theory. Knowledge, Skills, and Abilities: · Ability\nto learn and understand basic routing, switching, and fiber-optic transmission\nand equipment concepts. · Ability\nto understand outdoor engineering and outside plant prints, network layouts,\ndesigns, and symbols. · Ability to climb, work aloft, and work in close spaces,\nincluding attics and crawl spaces. · Ability to remain calm in high stress situations and\ndemonstrate good judgment. · Ability to interpret written, oral, and diagnostic form\ninstructions over a short period of time and execute those instructions with\naccuracy. · Ability to read and understand road maps, discern street\nsigns, and address numbers. · Ability to operate equipment to perform the essential\nfunctions of the job (i.e., fusion and mechanical splicing tools, OTDR, PON\npower meter, VFL, attenuation test sets, locator, handheld dispatch device,\ncomputer/laptop, telephone, company vehicle, trailers, aerial devices, and\nvarious hand and power tools, shovel and rake). · Ability to be unaffected by flashing lights and strobes. · Ability to always maintain a professional manner and\nappearance. · Ability to drive on behalf of the company in a safe and\nresponsible manner. Work Authorization Applicants must be currently authorized to\nwork in the US for any employer. Sponsorship is not available for this\nposition. Physical Requirements The physical demands described\nhere are representative of those that must be met by an employee to\nsuccessfully perform the essential functions of this job. Reasonable\naccommodations may be made to enable individuals with disabilities to perform\nthe essential functions. Work requires standing and\nwalking continuously, frequent fine manipulation and carrying, and occasional\nsitting and keyboarding, along with bending, stooping, and kneeling for\nprolonged periods. Specific vision abilities required by the job include close\nvision, distance vision, color vision, peripheral vision, depth perception, and\nthe ability to adjust focus. The ability to work in tight spaces, climb poles\nand ladders, work in aerial buckets, and lift heavy equipment up to 75 pounds.\nTravel approximately 10% of the time. Work Environment Work is performed outdoors\non job sites in residential areas and commercial buildings, with exposure to\nweather conditions including extreme heat, rain, and cold. Includes work in\nattics and crawl spaces, occasional work in underground vaults and manholes,\naloft in a bucket, and some indoor work near electrical equipment. At all times, Ziply Fiber\nmust be your primary employer. Unless otherwise prohibited by law, employees\nmay not hold outside employment nor be self-employed without obtaining approval\nin writing from Ziply Fiber. In holding outside employment or self-employment,\nemployees should ensure that participation does not conflict with\nresponsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is\nan equal opportunity employer. Ziply Fiber will consider all qualified\ncandidates regardless of race, color, religion, national origin, gender, age,\nmarital status, sexual orientation, veteran status, and the presence of a\nnon-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background\ncheck as conditions of employment. Ziply Fiber may require a pre-employment\ndrug screening. Ziply Fiber is a drug free workplace.