Field Service Engineer - Simpson

Join Norican Group – Where Innovation Meets Excellence About Us Norican Group is the proud home to five leading, globally operating brands: DISA, StrikoWestofen, Wheelabrator, Monitizer, and Simpson, all supported by our dedicated Norican digital data engineers. As one strong global partner, we serve our customers better, faster, and more efficiently, providing them with access to all we have to offer. From melting, dosing, and molding through to surface preparation, we provide solutions to solve our customers’ challenges. Why Join Us? Global Network: Be part of a global network of engineering expertise, manufacturing capacity, and service support. Innovation: Work with the latest knowledge and know-how to keep our customers performing at their best. Sustainability: We lead for sustainability, ensuring the company’s long-term success and viability by innovating in all that we do. Diversity & Teamwork: Embrace and build on diversity and teamwork. Our differences make us strong, and we value diverse voices and perspectives. Commitment: Deliver on commitments to all stakeholders, increasing profit and sustainability for our customers, creating a safe and enjoyable working environment, and treating suppliers fairly. Employee Development: Develop your potential and excellence. We invest in and grow your capabilities, giving you confidence and trust to make changes, and rewarding achievers and learners. Benefits Competitive health insurance options Employer paid Short-Term and Long-Term Disability coverage Employer paid life insurance Employer paid critical illness and accidental coverage 401k with employer match Paid vacation and sick time Paid holidays Annual bonus opportunity Role Overview This position is responsible for effectively commissioning and servicing Simpson supplied equipment at customer site. Duties include commissioning new equipment, technical support and troubleshooting of existing equipment, communicating the status of equipment to internal Simpson departments and its customers, as well as performing telephone support for Field Service. This position works under limited supervision in an automated environment. Travel is required throughout the Americas, Asia and Europe. Job Functions Commissions new equipment Troubleshoots and fixes equipment Interacts with customers in a professional manner to determine their needs and communicate the strategy and steps to resolve their requests Document all service activities, including repairs, maintenance, and customer interactions as needed. Ability to comply with all Norican’s Environmental, Health and Safety (EHS) requirements and other applicable federal, state, and local EHS requirements Supervise projects and contractors as needed Complete continuous education and certifications to maintain up to date technical knowledge of equipment lines Completes expense reports in a timely and accurate way Qualifications & Experience Educational Background: A bachelor’s degree in Engineering, Engineering Technology or equivalent experience Experience: Industrial environment with responsibility for industrial machine maintenance and commissioning; Foundry experience preferred Certificates and Licenses: Valid Driver's License with good driving record. Technical Skills: Proficiency in Microsoft Office (Outlook); Willingness to train and learn the AX ERP system. Other Requirements: Electrical, Mechanical, PLC, Pneumatic and Hydraulic knowledge and aptitude required. Must be proficient in blueprint reading and interpretation along with an understanding of basic Geometric Dimensioning and Tolerancing (GD&T) terminology. Be able to lift up to 40 pounds and work in foundry setting Applicants must be authorized to work for any employer in the U.S. Norican Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law. Our policies and practices are designed to ensure that all qualified applicants receive fair consideration for employment and that employees are treated equitably in all aspects of their employment. We comply with all applicable federal, state, and local laws governing non-discrimination in employment.