Field Service Representative
Opus
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- Location
- Austin, TX
- Job type
- Full time
- Posted
- Oct 22
- 1 day ago
Career path
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About the company
Opus
Computer software · 51 to 200 employees
What you'll do
- Install, repair, maintain, and calibrate equipment, instruments, and analytical systems
- Trouble-shoot equipment and analyze documents to determine causes of trouble and malfunctions
- Perform maintenance of instruments and equipment
- Provide a high level of customer satisfaction to assigned accounts
- Generate consumable and service sales, including service agreements
- Complete necessary paperwork and reports on assigned work
- Train customers on the proper operation and maintenance of inspection equipment
- Perform preventive maintenance on the assigned company vehicle
What you need
- PC diagnostic capabilities, including knowledge of Windows operating systems
- Ability to measure AC & DC voltages, measure current, and check ohms with the digital multimeter.
- Ability to read schematic drawings.
- Ability to use a standard set of tools
- Education: a high school diploma
Key skills
PC diagnostic capabilitiesWindows operating systemsdigital multimeterread schematic drawingsstandard set of toolscustomer service skillsbusiness practicesverbal and written communicationcomputer data entryValid driver's license
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Read the full posting here
Opus Inspection is hiring for a Field Service Representative in the Austin, TX area. This Position serves as the electronic technician in the Field Service Support function responsible for installation, repair, maintenance, and calibration of all equipment, instruments, and analytical systems in the emission inspection program. Maintains a territory consisting of approximately 1,600 customers. Works independent of direct supervision, responsible for customers in assigned work area as well and working with a team of technicians to service the needs of all customers in a state or regional area.
Responsible for trouble-shooting equipment and analyzing appropriate documents to determine the cause of equipment trouble and malfunctions in major test equipment and test procedures within designated territory
Performs maintenance of instruments and equipment.
Consistently provides a high level of customer satisfaction to accounts assigned to his/her territory
Responsible for generating consumable and service sales, including service agreements.
Completes necessary paperwork and reports on assigned work and assists in the completion of records, reports, and other test documents.
Responsible for the accuracy of inventory in his/her possession.
Provides training to customer base on the proper operation and maintenance of motor vehicle inspection equipment.
Responsible for preventive maintenance on company vehicle assigned.
Performs other duties as assigned
Requirements
PC diagnostic capabilities, including knowledge of Windows operating systems
Ability to measure AC & DC voltages, measure current, and check ohms with the digital multimeter.
Ability to read schematic drawings.
Ability to use a standard set of tools
Qualifications
High School Diploma or equivalent.
Excellent customer service skills.
Working knowledge of standard business practices.
Superior verbal and written communication skills.
Valid driver's license to operate a company vehicle.
Basic computer data entry skills.
Ability to lift moderate to heavy items required.
Ability to stand, sit, stoop, bend, crawl, and crouch in extreme hot and cold conditions.
Ability to travel, work outside normal operating hours