Field Service Technician

Forklift Mechanic - Rockford, IL territory Why Choose Associated? At Associated, we prioritize our team's well-being and growth, offering an array of benefits that enrich your work experience: Flexible Work Schedule: Choose between a 4-day work week with 10-hour shifts or a 5-day work week with 8-hour shifts, providing options that suit your lifestyle. Compensated Travel Time: Enjoy paid travel time after the initial 30 minutes per day, recognizing and valuing your time spent in transit. Wage range for this position based on experience: $28 - $38 per hour Comprehensive Benefits: Access a comprehensive benefits package within 30 days of hire, including medical, dental, vision, 401(k) with 100% company match up to 5% employee contribution, FSA/HSA, parental leave, tuition assistance, Employee Assistance Program, Profit Sharing, 18 Paid Days Off each year and more. Equipment and Tools: Company provides all tools required and work with a well-maintained company service van equipped with a company-paid gas card for your convenience. Incentives and Support: Benefit from referral bonus programs, retirement plans, and ongoing support for personal and professional development. Responsibilities: As a Forklift Field Service Technician, you will play a critical role in delivering exceptional service to our customers by: Troubleshooting and Repair: Diagnosing electro-mechanical issues, completing installations, and performing both unscheduled repairs and scheduled maintenance based on customer requirements. Problem Analysis and Resolutions: Analyzing breakdown situations, recommending corrective actions to customers, and executing repairs efficiently and professionally. Customer Service Excellence: Demonstrating professionalism and fostering positive relationships with customers while delivering superior customer service. Qualifications: Technical Expertise: Proficiency in reading schematics, maps, blueprints, and manuals, coupled with knowledge of mechanical, electrical, hydraulic, and material handling equipment. Customer-Centric Approach: Strong interpersonal skills, ability to exchange information courteously, and a commitment to exceptional customer relations. Safety and Resourcefulness: Competency in safely operating various equipment and personal hand tools, coupled with the ability to leverage available support resources effectively. Physical Requirements This position requires the following physical activities on a regular basis: Must be able to operate a forklift, you must safely fit inside a tight operator compartment measuring 16 to 20 inches wide and perform mechanical repairs in restricted, confined spaces. Strength & Lifting Light Work – Regularly lift and move up to 20 lbs. Medium Work – Frequently lift and move up to 50 lbs. Heavy Work – Occasionally lift and move up to 100 lbs. Very Heavy Work – Rarely required to lift over 110 lbs.. Note: The role may also involve extended periods of walking and standing. Movement & Mobility Regularly: Reaching, handling, pushing, and pulling Frequently: Stooping, kneeling, crouching, and crawling Occasionally: Climbing, balancing, and kneeling Communication Requirements Regularly: Talking and hearing to communicate with team members and customers. Education and Experience: A high school diploma/GED along with one to three years of mechanical, electrical, and hydraulic experience in a similar environment or equivalent vocational education. A valid driver's license and a clean driving record are essential. Join our team at Associated and be a part of a dynamic work environment that values your skills, provides opportunities for growth, and rewards your contributions. To view our benefits, visit our careers page at: www.associated-solutions.com/careers EOE: minority/female/disability/veteran