Field Service Technician - DCS/SIS Control Systems

Company Description:   For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.  Specialties:   As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:  Pressure Management  Isolation Valves & Actuation  Control Valves & Regulators  Process Control & Safety Systems  Oil & Gas Automation– fiscal custody metering, controls, and SCADA  Reliability Solutions & Services  Specialty Pumps & Rotating Equipment  Instrumentation  Maintenance & Repair Services  Job Title: Field Service Technician DUTIES & RESPONSIBILITIES Install, configure, and troubleshoot computer hardware running Microsoft Windows and/or Server OS for the purpose of hosting Emerson’s DeltaV DCS product and associated software. Install, configure, and troubleshoot DeltaV, AMS, and other associated software at customer sites ranging from process plant environments.to college campuses. Install, Configure, and troubleshoot required power and network infrastructure to support the DCS network architecture and its associated hardware. Assist sales and project management teams with developing quotes for customer control system service work. Routinely communicate scheduling needs and changes with Service Coordinator to ensure strong awareness of availability and capabilities. Available for on-call duty for after-hours emergency customer support as required on a rotational basis. (Estimated to be 4-5 weeks total, per year) Document all service-related activities on field service call reports and in field service shared notebooks using software such as OneNote and Salesforce. Generate customer deliverable reports for Preventative and Evaluation services. Collaborate with teammates and share learnings / solutions / troubleshooting experiences. Assist with Field Service shop housekeeping and inventory management. Obtain Training Certifications for assigned product lines as directed by the Field Service Supervisor. Maintain recertifications as required. Regularly reference Knowledge Base Articles to assist in troubleshooting and demonstrate continuous learning to become a highly technical independent contributor in the field. Obtain safety training in the Area Safety Councils for all Systems Support agreement customers. Maintain the training by annually attending refreshers. QUALIFICATIONS Education / Knowledge Bachelors or Associates degree in Computer Science, Computer Information Systems, or a related field. Must be able to obtain a TWIC & pass DISA hair follicle drug test and criminal screenings. Must meet company requirements to drive company provided vehicles. Experience / Skills 2+ years field service technician with IT/OT experience within the process industry preferred. Strong experience in installing computer operating systems and application software. Must have experience utilizing Windows configuration settings (Registry Editor, Domain Policies, PowerShell, etc) Experience supporting Emerson Process Management control systems preferred. Experience supporting other manufacturer’s control system a plus. COMPETENCIES Proficient in the use of common business software applications, including Microsoft Office products including Excel, MS Word, OneNote, Teams, and Outlook. Effective time management practices and strong habits for documentation of daily activities. Strong desire to take ownership of assigned tasks with minimal supervision. Safety minded, with ability to understand and follow customer policies. Strong interpersonal skills, team player, and ability to grow and maintain customer relationships. Ability to read, write, and interpret technical reports, procedures, and electrical drawings. Ability to recognize problems, collect data, establish facts, and draw valid conclusions. Strong background in network communications. General Understanding in AC/DC power and grounding equipment.