Field Service Technician

Be the expert customers rely on, where they need you most. We’re hiring a Field Service Technician who thrive in independent roles and bring deep equipment knowledge and strong customer service skills to every job. At RDO Equipment Co., you’ll get the tools, training and support to succeed in the field. Your ability to build relationships and solve problems on-site are essential in this role. Don’t miss your chance — join the team today! Up to $5,000 Sign-On Bonus for a Limited Time Only! *Exclusive Offer for Experienced Diesel Technicians* **Terms and Conditions Apply** What's in it For You: $32 – $44 +/ hour Competitive wages and profit-sharing program to match your skills and experience. Tool reimbursement program. A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page. An opportunity to participate in a career path program that gives you autonomy to manage your own career. A company that lives by its core values. Why RDO? When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. Texas has a booming construction industry. The need for RDO's services and product expertise in this region is diverse. In McKinney, you'll work with customers of various scales to help them maintain efficiency and profitability throughout the year. These companies do the important work of building Texas' infrastructure and supporting its economy, relying on support from RDO team members every day. Join the growing team in McKinney and make your impact today. What You Will Do: Fix machinery skillfully: Diagnose and repair equipment accurately and promptly in the field or on the customer’s site. Use troubleshooting skills: Identify and resolve issues efficiently and independently. Deliver top-notch service to customers: Communicate clearly, respectfully, and in a timely manner with customers and management during the repair process. Prioritize safety at all times: Follow safety guidelines and procedures. Stay up-to-date with evolving technology: Take advantage of company and manufacturer-sponsored training to adapt to changes in technology and learn new skills. Keep your field truck tidy and organized: Maintain a clean and efficient work environment. For a complete list of duties and responsibilities, view the full job description here . What You Will Need: Experience in diesel mechanics preferred: Mechanical background or schooling in diesel mechanics. Effective communication abilities: Clear and concise, written or verbal, whether partnering directly with customers or within our team. Able to work independently and collaboratively: Work well independently and as part of a team. Keen attention to detail: Pay close attention to the specifics. Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship. Why You'll Love it Here: Connected culture: McKinney’s team members stay connected through team lunches and other culture-building activities. New facility: State-of-the-art service shop and store. Community engagement: We regularly get requests from schools for “Touch a truck.” We wash the truck and trailer, and we stage the equipment. It is similar to a car show. We are also involved with the local FFA chapters and regularly do a steak cook-off with them. A focus on safety: Management and other team members look out for the safety of others in the shop and around equipment. We always celebrate 100-day safety streaks. Team building: We regularly have events store-wide and department-wide. These include outings to Top Golf, indoor gun ranges, simulators and guided fishing trips. Themed parties during the holidays, milestones and birthdays.