Field Services Technician I

Field Services Technician I Employment Type: Full-Time FLSA Status: Non-Exempt Department: Managed Services (MSP) Work Location: Onsite in Fulton, Maryland, with travel to client sites and after-hours on-call, night, and weekend work as needed Position Summary The Field Services Technician I provides proactive onsite and remote technical support for DAS Health clients, serving as a front-line resource for resolving foundational technology issues and maintaining accurate service records. This role helps keep client systems running smoothly by troubleshooting user, endpoint, network, server, cloud, and Microsoft 365 issues while supporting reliable, responsive service delivery. Key Responsibilities Manage assigned service tickets through resolution, meet service-level expectations, and escalate issues when additional support is needed. Keep clients informed of service request developments and communicate technical information clearly to non-technical users. Install, configure, troubleshoot, and provide foundational support for client networks, Windows servers, cloud environments, operating systems, applications, endpoints, and managed services tools. Maintain accurate ticket, asset, configuration, and knowledge documentation, including updates in IT Glue. Follow change management, maintenance, configuration management, and system upgrade procedures. Support client onboarding, technology implementations, third-party vendors, and vendor applications. Travel to client sites to complete assessments, inventories, discovery, installations, and endpoint delivery and setup. Monitor and troubleshoot backup and maintenance tickets, identify recurring issues, and help improve systems and processes to restore service quickly. Assist the Service Desk with call queues and service tickets as needed. Required Qualifications High school diploma or GED equivalent. One to three years of experience in field services or IT support. Basic knowledge of networking concepts and client technologies, including firewalls, routers, switches, and Wi-Fi. Basic proficiency with Windows Server and cloud-based server environments such as Azure, AWS, and Windows Virtual Desktop. Working knowledge of Microsoft 365 email and Office applications. Working knowledge of Microsoft Windows, macOS, and Linux. Effective troubleshooting and problem-solving skills. Strong written and verbal communication skills, including the ability to explain technical information to non-technical users. Excellent attention to detail, organization, time management, and ability to manage multiple priorities. Ability to work independently with general guidance and contribute proactively as part of a team. Ability to travel to client sites and work after hours, nights, or weekends as needed. Ability to learn quickly during a one- to two-week training period. Preferred Qualifications Associate or bachelor’s degree in an IT-related field. CompTIA A+ certification. CompTIA Network+ certification. What Success Looks Like A high-performing Field Services Technician I resolves client issues efficiently, communicates consistently, maintains accurate documentation, and knows when to escalate for additional support. Success is demonstrated through reliable service, strong follow-through, adherence to established processes, and a proactive approach that reduces recurring issues and helps clients and internal teams stay productive. About DAS Health DAS Health is a leading provider of healthcare IT and business solutions that helps healthcare organizations improve operations, strengthen technology performance, and deliver exceptional patient care. We partner with physician practices, senior care organizations, specialty providers, and healthcare groups across the country to deliver innovative solutions including managed IT services, cybersecurity, cloud technologies, revenue cycle solutions, EHR consulting, and strategic business services. At DAS Health, you'll join a collaborative, mission-driven team dedicated to helping healthcare organizations succeed through technology, expertise, and exceptional service. Why Join DAS Health Medical, Dental, and Vision Insurance 401(k) with Company Match Company-Paid Life Insurance Company-Paid Disability Insurance Employee Assistance Program (EAP) Professional Development Opportunities Career Growth Opportunities Collaborative and supportive team culture Opportunity to make a meaningful impact in healthcare Equal Opportunity Employer DAS Health is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees are valued and respected. We celebrate diversity and make employment decisions based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. Our Commitment to Diversity & Inclusion DAS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by federal, state, or local laws. Accommodation Notice If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruitment@dashealth.com. Employment at Will Nothing in this job posting or description guarantees employment for any specific period or under any specific terms. Employment with DAS Health is "at-will."