Field Technician / Engineer (Bilingual in English and Chinese preferred)
RoyPow
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- Location
- Commerce, CA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 13
- 6 days ago
Career path
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About the company
RoyPow
Electrical/electronic manufacturing · 201 to 500 employees
What you'll do
- Provide on-site technical support and training to customers with lithium battery issues, troubleshoot and resolve technical problems, maintain customer support records, and assist with product installation and maintenance.
What you need
- Requires 1 year of technical support and hardware repair experience.
- An associate’s degree in a related field, bilingual English and Chinese, familiarity with lithium batteries, and electrical repair and troubleshooting experience are preferred.
- Education: an associate degree
Key skills
Problem-solvingtroubleshooting skillscommunicationcustomer service skillslithium batterieselectrical repairHardware RepairTechnical support
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Perks
- Medical
- Vision
- Dental
- PTO
- 401(K)
- 401(K) match
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Description
RoyPow USA is seeking a highly skilled Field Technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.
Job duties:
Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
Troubleshooting technical issues and working to resolve them in a timely manner.
Maintaining accurate and up-to-date records of customer interactions and technical support requests.
Assisting with product installation and maintenance as needed.
Requirements:
Must be willing to travel within the United States (all travel expenses will be covered by the company).
Bilingual in English and Chinese preferred.
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service skills.
Familiarity with lithium batteries preferred.
Bilingual in English and Chinese preferred
Associate’s degree in a related field preferred.
Benefits:
Medical
Vision
Dental
PTO
401(K)
401(K) match
Job Type: Full-time
Salary Range: Negotiable and will be commensurate with experience and qualifications.
Schedule: 8-hour shift, Monday to Friday
Experience:
Candidates with a background in electrical repair and troubleshooting are preferred.
Technical support & Hardware Repair: 1 year (Required)
RoyPow provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, benefits, job training, terminations or any other condition of employment. RoyPow is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At RoyPow we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process, then please inform HR team.