Operations Associate

Why Turtle? At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day. About the Role The Operations Associate supports daily operations by assisting customers, sales, and vendors while managing inventory, orders, billing, and returns. This role handles phone inquiries, processes payments, maintains records, and ensures a welcoming front-office experience. Strong communication, organization, and customer service skills are essential. What You'll Do: Phone contact with customers Responds to Portal requests Inventory Management Welcome all guests, customers and vendors Assist sales with expediting PO’s and sales order Daily billing and scanning of POD's Assist with returns as needed Invoice Register Phone contact with customers Assist with vendor problems and returns Welcome visitors in a warm and friendly manner Receive deliveries; sort and distribute incoming mail Interact with sales and handle customer queries and complaints Responsible for Petty Cash and Credit Card Processing Complete sales and orders and manage payments What You'll Bring High School Diploma or equivalent required Strong customer service skills, outgoing personality Pleasant phone demeanor Ability to multi-task Ability to be flexible Excellent written and verbal communication skills Proficient in Word and Excel Draft and respond to emails in a professional manner What We Offer We offer a competitive benefits package that includes: 401(k) plan Health insurance Dental insurance Vision insurance Life insurance Paid holidays Vacation Employee negotiated discounts Who We Are Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico. What To Do Next You can begin by filling out our application online. If you want to learn more about Turtle, please visit our website www.turtle.com or our LinkedIn: @Turtle. Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.