Financial Collections Specialist

Job Summary Northwest Career College is seeking a proactive, results-driven Financial Collections Specialist to support student account collections and payment recovery. This position focuses on direct telephone outreach, resolving past-due tuition balances, and coordinating payment collection from outside companies and agencies on behalf of students. The ideal candidate combines strong follow-through with a professional, student-centered approach. Roles and Responsibilities Conduct frequent outbound phone calls to students with outstanding or past-due tuition balances to encourage timely payment and reduce delinquency. Review student account balances, payment histories, and collection reports to prioritize outreach and explain financial obligations. Discuss available payment options within college guidelines, secure payment commitments, and follow up on missed or upcoming payments. Prepare and send tuition invoices to outside companies and agencies on behalf of students; follow up with those payers to obtain payment and resolve outstanding invoices. Accurately document student and third-party communications, payment commitments, invoice status, and follow-up actions in designated systems. Meet outreach and collection performance expectations, help prevent escalation of delinquent accounts, and refer exceptions or complex matters to the Finance Manager. Experience Prior experience in collections, accounts receivable, billing, customer service, or high-volume outbound calling preferred. REQUIRED Administrative experience Skills and Qualifications Confident telephone communicator comfortable making frequent outbound calls and requesting payment. Persistent and goal-oriented while maintaining empathy, professionalism, and positive student relationships Strong negotiation, problem-solving, and conflict-resolution abilities Ability to prioritize account queues, manage invoices, and follow through consistently with students and third-party payers Accurate recordkeeping, attention to detail, and commitment to confidentiality. Proficiency in Google Workspace and ability to learn student account and billing systems. License/Certification N/A Education PREFERRED Undergraduate, Associate Job Type Full Time Schedule M: 10 am - 7 pm T: 10 am - 7 pm W: 10 am - 7 pm Th: 10 am - 7 pm F: 8 am – 5 pm S: Off Sun: Off Salary (Based on Prior Education and Experience) $48,000-$52,000 Annually Company Benefits (Work status may affect eligibility for some benefits) Health Insurance Paid Time Off Dental Insurance Vision Insurance Life Insurance Disability Insurance 401k 401k Matching Employee Discount Professional Development Assistance Referral Program Retirement Plan On-Site Leadership Training CPR Certification Available to All Employees Most Federal Holidays Off – Paid, Full Time Only Continuing Education Opportunities External Higher Education Tuition Discounts Free Massages through The Spa at Northwest Mental Health Reimbursement Program Work Location Las Vegas Location Company Accolades Best of Las Vegas Inc. 5000 Talk of the Town Green Globes Building Certification Notes to Applicant A background check will be conducted on the candidate(s) selected for hire. Please be prepared with 3-4 references during the interview process. Northwest Career College is an Equal Opportunity Employer. Employees are eligible for a salary evaluation after 90 days. Term-based contracts are eligible for annual evaluations based on industry standards and expectations. Disclaimer: Employment offers may be contingent upon employment verification. Northwest Career College may begin employment verification prior to hiring. Documentation for higher education, certifications, and licensures listed on your resume may be requested for accreditation purposes. If copies of these documents cannot be provided, you will be asked to update and resubmit your resume to Employee Services.