Food Safety Coordinator

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Position Overview: The Food Safety Coordinator maintains day-to-day systems that keep Dutch Bros stands compliant, safe, and to standard. Operating as the primary contact for incoming field inquiries, this role assists with routing food safety questions, maintains and organizes existing Standard Operating Procedures (SOPs), logs and tracks regulatory inspection results, and supports daily food safety administrative processes. Working closely with safety team, ops services, and key stakeholders, this role enhances the organization’s overall safety ecosystem—ensuring processes are efficient, information is accessible, and teams are aligned to shared safety objectives.  Key Result Areas: Monitor and manage the Food Safety inbox, respond to inquiries using established resources, and route complex food safety, sanitation practices, and regulatory questions to appropriate team members. Review document, and triage customer quality concerns, allergen inquiries, and food safety concerns. Support field teams during food safety-related operational disruptions, such as walk-in cooler temperature excursions, boil-water notices, product holds, and power outages. Assist with drafting, revision, and maintainingclear, accessible Standard Operating Procedures (SOPs) tailored to high-volume drive-thru workflows (e.g., blender sanitation, dairy cold-chain maintenance, ice machine cleaning, cold brew line sanitation). Help distribute updated regulatory compliance guidelines and training materials to shop teams as directed. Maintain the central Food Safety Document Library, ensuring version control and prompt archiving of obsolete documentation across digital company portals. Work with cross-functional teams to design and implement comprehensive training programs to drive food safety execution at the retail level for maximum proficiency and effectiveness Investigate, track, & report food safety related incidents Serve as a resource for cross-functional teams Collect, analyze, and interpret safety performance data to identify trends and improvement opportunities.  Monitor the lifecycle of safety documentation, ensuring accuracy, accessibility, and regulatory compliance. Other duties as assigned Skills: Attention to Detail Written and Verbal Communication Customer Service Time management Customer Service  Adaptability Recordkeeping Document Control Organization & Detail Orientation Job Qualifications: 1–2 years of shop, restaurant, or administrative experience, required. Prior experience as a Shift Lead or Shop Lead, preferred. ANSI Food Protection Manager Certification, preferred. Demonstrated ability to draft clear, accurate, and professional business communications, procedures and documentation. Excellent communication, facilitation, and organizational skills.  Strong written and verbal communication skills Ability to maintain detailed records of work in progress and completed work  Experience using technology and reporting tools to support operational processes and improve efficiency. Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. Willingness to travel up to 25% Location Requirement: This role is located in Tempe, AZ. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days. Physical Requirements: In-Office Environment: Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions Must be able to collaborate in-person with occasional impromptu in-person meetings Office Conditions: Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels Mobility : Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally move or lift office items up to 25 pounds Hearing Requirements: Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed. Reading and Writing Proficiency: Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively. Vision Requirements: Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed. Technology Proficiency: Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software. Effective Communication: Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other office communication tools. Compensation: DOE If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!