FRONT DESK ASSOCIATE

HOTEL FRONT DESK AGENT Reports To: Front Office Manager and General Manager REQUIREMENTS * High school diploma or equivalent. * Fluent English required; bilingual English/Spanish preferred. * Strong computer, typing, and technology skills. * Ability to stand for extended periods and lift or carry up to 50 pounds. * Willingness to work weekends, holidays, and all shifts, including overnight. * Flexibility to work at two different hotel locations on different days as scheduled. * Willingness to cover shifts when other employees call out, including short-notice coverage when needed. * Overnight shifts require breakfast preparation and setup. * Dependable, punctual, professional, and willing to learn. GENERAL RESPONSIBILITIES * Provide friendly, courteous, and professional guest service at all times. * Perform guest check-in and check-out accurately and efficiently. * Handle guest requests and complaints professionally and resolve issues appropriately. * Promote teamwork, guest satisfaction, and smooth hotel operations. SPECIFIC RESPONSIBILITIES * Register guests, issue room keys, answer phones, and provide hotel and local area information. * Process reservations, cancellations, modifications, and cash and credit card transactions accurately. * Maintain proficiency in the Property Management System (PMS), front office equipment, and required brand training. * Perform administrative duties, including data entry, reporting, and communication logs. * Maintain clean, organized, and welcoming lobby and breakfast areas. * Assist with breakfast preparation, meeting room setup, guest requests, and other duties as assigned. * Follow hotel policies and procedures to protect guest privacy, safety, and security. * Maintain knowledge of room types, rates, reservation policies, and hotel operating procedures. * Work cooperatively with management, coworkers, and other departments at both hotel locations. OPTIMUM ATTRIBUTES * Excellent communication and customer service skills. * Humble, respectful, friendly, and genuinely guest-service-oriented. * Dependable, flexible, and willing to help wherever needed. * Positive attitude, professional appearance, and strong teamwork skills. * Receptive to feedback and committed to continuous improvement. PERFORMANCE STANDARDS Performance evaluations will consider guest satisfaction, reliability, attendance, teamwork, flexibility, professionalism, and contributions to hotel goals.