Front Desk/Patient Services Coordinator

PATIENT SERVICES COORDINATOR (FRONT DESK) Full-Time | Monday-Friday | 7:30 AM-4:30 PM with rotating weekends Littleton, CO At IVI RMA North America, we help individuals and families build the futures they've dreamed of through advanced fertility care. We're seeking a warm, compassionate, and service-oriented Patient Services Coordinator to join our team in Littleton, CO. As the first person our patients see when they arrive, you will play a vital role in creating an exceptional experience during an important and often emotional journey. If you thrive in a fast-paced healthcare environment, enjoy building meaningful connections, and take pride in delivering outstanding customer service, we'd love to hear from you. WHY JOIN US? * Make a meaningful impact in patients' fertility journeys * Work alongside a collaborative team of healthcare professionals * Develop valuable experience in a specialized and growing healthcare field * Supportive, patient-focused culture * Opportunity to work across multiple locations and expand your experience WHAT YOU'LL DO * Serve as the first point of contact for patients and visitors, creating a welcoming, compassionate, and professional experience * Guide patients through each stage of their visit, answering questions and helping them feel supported throughout their fertility journey * Schedule, confirm, and manage appointments while following provider scheduling templates and coordinating patient flow * Identify and resolve scheduling conflicts, making recommendations to ensure an efficient patient experience * Collect patient payments and help ensure insurance and demographic information is accurate and up to date * Partner closely with physicians, nurses, financial counselors, and administrative staff to coordinate exceptional patient care * Process medical records requests and maintain accurate patient information * Answer incoming calls, respond to patient inquiries, and provide excellent customer service * Support daily office operations, including ordering supplies, maintaining front desk and waiting room areas, and ensuring the clinic presents a professional and welcoming environment * Contribute to a collaborative team culture focused on delivering an outstanding patient experience WHAT WE'RE LOOKING FOR REQUIRED QUALIFICATIONS * High School Diploma or GED * Minimum 1 year of administrative, healthcare, hospitality, or customer service experience * Strong communication and interpersonal skills * Comfortable working in a fast-paced, patient-centered environment * Proficient with Microsoft Office and general computer applications PREFERRED QUALIFICATIONS * Experience in a medical office, clinic, hospital, or healthcare setting * Experience in a patient-facing or front desk role * Associate degree or coursework in healthcare administration, business, or a related field * Experience with EMR/EHR systems SUCCESS IN THIS ROLE You are: * Empathetic and compassionate * Highly organized and detail-oriented * Professional and dependable * Comfortable multitasking and prioritizing competing demands * Passionate about providing exceptional customer service Join a team where your work makes a difference every day and helps create families. IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment) * Medical, Dental, Vision Insurance Options * Retirement 401K Plan * Paid Time Off & Paid Holidays * Company Paid: Life Insurance & Long-Term Disability & AD&D * Flexible Spending Accounts * Employee Assistance Program * Tuition Reimbursement About IVIRMA Global: IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/ EEO “IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”   Monday-Friday 7:30am-4:30pm with rotating weekends