Front Desk Representative

Optima MedicalOptima MedicalPhoenix, Arizona, United States
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Posted

10/7/2026

Employment

Full time

Range

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Work style

On-site

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AI summary

Core responsibilities

The Front Desk Representative is responsible for verifying insurance coverage, collecting payments, and managing patient appointments. They also handle incoming calls and maintain accurate patient records within the EMR system.

Requirements overview

Candidates must have at least one year of customer service experience and a high school diploma or GED. Previous experience in a medical front office and familiarity with EMR systems are preferred.

Key skills

Insurance verificationPayment collectionAppointment schedulingPatient data managementCustomer serviceEMR softwareCommunication skillsMultitaskingTeamworkDetail oriented

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Education requirements

high school

About Optima Medical

Industry

Hospitals and Health Care

Employees

324

Type

Privately Held

Size

501-1,000 employees

Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard.

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Job categories

HealthcareAdministrativeCustomer Service & Support

Description

About Optima Medical: Optima Medical is an Arizona-based medical group consisting of 34 locations and 150+ medical providers, who care for more than 200,000 patients. Our mission is to improve the quality of life throughout Arizona and Nevada by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. Optima is currently seeking a Front Desk Representative to join our team! Front Desk Receptionist Responsibilities: Verify insurance coverage Collect past due balances and copayments upon checking in Answer phones and relay messages Confirming patient appointments Schedule initial and follow up appointments Input/Update patient information, including insurance Front Desk Receptionist Qualifications: 1yr Medical Front Office (Preferred) 1yr Customer services experience (Required) Experience with EMR Excellent written and verbal communication skills Detail oriented Positive attitude that welcomes teamwork Multitask efficiently Must have HS diploma or GED equivalent Why join our team? Substantial growth opportunities Leadership and mentoring Resources to further career Fun work environment (lunches, events, holiday parties) Benefits (medical/vision/dental/401k/paid holidays) Supportive and positive work environment

Requirements

  • •Insurance verification
  • •Payment collection
  • •Appointment scheduling
  • •Patient data management
  • •Customer service
  • •EMR software
  • •Communication skills
  • •Multitasking
  • •Teamwork
  • •Detail oriented

Benefits

  • •Medical
  • •Vision
  • •Dental
  • •401k
  • •Paid holidays

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