Front Office Patient Services Representative (PSR)

Description Job Type: Full-time , 40 hours per week Schedule: Monday – Friday, 8 - 5 p.m. Location: Flagstaff Pay range: $18.75 - $21/hr plus PTO and Benefits Responsibilities include: • Welcome and greet patients with excellent customer service. • Check patients in and out of their appointments. • Register patients into the computer EMR system. • Collect co-pays and other payments. • Verify insurance, demographic, and referral information. • Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly, and appointments are confirmed. • Review and monitor clinic/provider schedules often to verify accuracy. • Schedule patient appointments for a very busy 20-provider practice. • Assist with and/or relay patient requests/questions to MA or other clinical staff. • Perform various admin duties such as processing medical records, sorting faxes, referrals, scheduling depositions, and managing messages from patients. • Other projects/duties as directed • Serve as an advocate for FBJ's service promise to provide an exceptional patient experience. Requirements • Must work on-site 40 hrs per week • Exceptional customer service skills • Medical office and billing/insurance verification experience preferable • Must believe in a patient-centered approach • Outstanding teamwork attitude • Excellent interpersonal and communication skills • Work at an efficient and fast pace • Must be self-motivated About us Since 1978, Flagstaff Bone and Joint has helped people across Northern Arizona move better, feel better, and return to the lives they love. As a successful, physician-owned orthopedic and spine practice, we combine high-quality musculoskeletal care with a workplace where employees are valued, supported, and encouraged to grow. Our collaborative, fast-paced teams share a commitment to respecting patients’ time and money while fostering a culture of excellence. If you are looking for meaningful work, opportunities to build your healthcare career, and a fun, dedicated team, we invite you to grow with FBJ. Why you’ll enjoy working at FBJ: • Supportive, ambitious teams that work hard, collaborate, and celebrate success together • Modern and beautiful office setting • Growth and professional development opportunities • Regular social events • On-the-job training • A positive employee culture built on teamwork, recognition, and opportunities to grow • Caring, compassionate leadership that values clear and transparent communication • Join a team of 115 employees serving communities across Northern Arizona Benefits that support you—at work and beyond: • Medical Insurance – Cigna Healthcare (must work 30 hrs / week or more) • Medical benefits begin the first of the month following 60 days • Health Savings Account (H.S.A.) • Voluntary Dental Insurance • Voluntary Vision Insurance • Telehealth medical care • Voluntary Life Insurance • $50,000 in employer-paid group life insurance at no cost to employees • Voluntary Short-Term Disability • 401(k) and Roth 401(k) retirement plans, after one year of employment • Eight paid days off for holidays • Paid time off begins immediately • 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date • $500 credit to be used at FBJ, if you or your family needs care with us Finalization of hiring is contingent on a clear background check Who we are: • We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978. • Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service. • Our main location is in Flagstaff, and our secondary location is in Kingman, Arizona. We have 2 other Arizona clinic locations: Cottonwood and Show Low. • Flagstaff Bone and Joint has 20 medical providers with 8 physicians who are all Board Certified and Fellowship trained. • Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy. • A talented team of 115 employees committed to exceptional patient care Our purpose: Always respect patients’ time and money while fostering a culture of excellence.