Guest Experience & Reputation Specialist - Bellagio

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Guest Experience Specialist, you will play a key role in delivering exceptional guest experiences while upholding our commitment to hospitality and service excellence. You will serve as a trusted resource for resolving guest concerns, restoring confidence, and creating memorable experiences for our guests and MGM Rewards members. Through guest satisfaction surveys, online feedback, and personalized service recovery, you will identify opportunities to enhance the guest experience, strengthen loyalty, and ensure every interaction reflects our promise of exceptional hospitality. THE STARTING RATE : $19 THE DAY-TO-DAY: Monitor and analyze guest satisfaction surveys, online reviews, and feedback platforms, including Qualtrics, TripAdvisor, and Yelp, to identify service concerns and opportunities for improvement Serve as a primary point of contact for guest concerns and service recovery, exercising sound judgment and discretion to deliver timely, thoughtful resolutions Collaborate with property departments to resolve service challenges, identify opportunities for improvement, and uphold company hospitality standards. Utilize hospitality systems, including OPERA and Microsoft Office, to research guest experiences, document resolutions, coordinate follow-up, and support operational efficiency Support front desk operations as needed, including guest registration, check-in, room assignments, payment processing, account adjustments, and accurate reconciliation of cash and credit transactions in accordance with established procedures THE IDEAL CANDIDATE: Must be 18 years of age or older 1+ years of prior relevant experience providing face-to-face guest service required Previous service recovery experience and proficiency in Microsoft Office, with strong written communication and organizational skills THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16154 Are you ready to JOIN THE SHOW ? Apply today!