Haulaway Operations Team - Administrator

About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Administrator, Haulaway Operations (SH) position is responsible for overseeing expedited vehicle shipment activities, coordinating vehicle processing center and carrier operations to minimize dwell time and maintain shipment flow, managing transportation visibility and escalation reporting, and supporting operational improvements that enhance service performance and vehicle throughput. The role serves as a key liaison between port operations, vehicle processors, truck carriers, headquarters personnel, and internal stakeholders to ensure vehicles are shipped efficiently and operational issues are resolved promptly. Success in this role requires expertise in transportation operations, carrier coordination, vehicle logistics, shipment tracking, operational reporting, problem-solving, and stakeholder management. Compensation $53,000-$73,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection) Responsibilities • Manage expedited vehicle shipment activities to ensure vehicles are shipped according to operational priorities, customer requirements, and established performance expectations. • Coordinate with vehicle processing center personnel, port operations teams, and trucking carriers to address dwell issues and improve vehicle throughput performance. • Monitor vehicle inventory, shipment status, transportation execution, and dwell performance to ensure the timely movement of vehicles through the distribution network. • Assign and coordinate backup carriers when capacity shortages, service disruptions, or operational constraints impact shipment execution. • Direct transportation providers regarding shipment priorities, recovery actions, and transportation requirements to ensure vehicles are transported on schedule. • Oversee RNS activities and shipment visibility processes to ensure timely communication, tracking accuracy, and operational awareness across stakeholders. • Identify, investigate, and resolve transportation delays, carrier performance concerns, vehicle movement exceptions, and operational bottlenecks affecting service performance. • Prepare and communicate operational escalation reports, issue summaries, corrective actions, and performance updates to headquarters leadership and management teams. • Analyze dwell trends, shipment performance, carrier effectiveness, and operational data to identify opportunities for process and performance improvements. • Collaborate with carriers, processing centers, port operations personnel, and internal departments to support transportation objectives and customer service requirements. • Maintain accurate transportation records, shipment information, carrier data, performance metrics, and operational documentation. • Recommend and implement corrective actions that improve vehicle throughput, reduce dwell time, strengthen carrier performance, and increase transportation efficiency. • Serve as a subject matter resource for SH Port transportation execution, carrier coordination, shipment visibility, and operational issue resolution. • Support transportation performance reviews and operational improvement initiatives by providing data analysis, reporting, and recommendations. • Assist with carrier performance evaluations, transportation audits, and compliance-related activities. • Support transportation system enhancements, reporting improvements, and operational process optimization projects. • Participate in special projects focused on service improvement, network efficiency, and transportation performance enhancement. Skills Carrier management and carrier communication Operational issue resolution EDI and shipment visibility platform experience Power BI or business intelligence reporting tools Benefits of working at GLOVIS America Inc. Medical Insurance Vision Insurance Dental Insurance Health Care & Dependent Care Flexible Spending Accounts (FSA) Basic Life and AD&D as well as Short-Term & Long-Term Disability Paid Vacation, 14 Holidays, and Sick leave Hospital and Critical Illness Insurance Wellness Program and Gym Reimbursement* 401(k) with Generous Matching Referral Bonuses* Auto Allowance* Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities* Discretionary Bonuses* Tuition Reimbursement* All benefits pursuant to Company policy Education & Experience Bachelors Required 2-5 years of direct experience Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. Physical Requirements Ability to sit in front of a desk and/or in front of the computer for long periods Must operate desktop, computers, laptop, printer, scanners, shredders, etc. Constant use of hand/grasping product, writing, and typing Sit for 5+ hours per day Stand, walk, bend, stoop, reach over shoulder, kneel, push, pull 1-3 hours per day Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Working and Environmental Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment with low-level noise exposure This position is located in the Shreveport, LA office The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.