Analyst - Revenue Assurance Team

About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Analyst, Revenue Assurance Team position is responsible for creating, processing, reviewing, and tracking customer invoices to ensure timely and accurate billing, supporting revenue assurance activities through billing validation and reconciliation, maintaining billing records and documentation, and coordinating with internal departments and customers to resolve invoicing issues. The role plays a critical part in supporting revenue integrity, customer satisfaction, and compliance with established billing procedures. Success in this role requires expertise in billing processes, invoice management, data verification, financial recordkeeping, attention to detail, and effective communication skills. Compensation $52,167 - $56,910 yearly salary range. (Subject to Compensation Study Upon Candidate Selection) Responsibilities Create and process customer invoices accurately and timely in accordance with contractual requirements, company policies, and billing schedules. Review and validate billing data, pricing information, service transactions, and supporting documentation prior to invoice submission. Track and monitor invoice status, billing activity, and processing timelines to ensure customer billing requirements are met. Verify revenue transactions and billing records to identify discrepancies, missing information, or potential billing errors. Investigate and resolve invoice exceptions, billing disputes, customer inquiries, and transaction discrepancies through coordination with internal stakeholders. Maintain accurate billing records, invoice documentation, transaction files, and supporting audit documentation. Coordinate with Operations, Accounting, Finance, and customers to obtain required information and support accurate invoice generation. Reconcile billing data against operational records, customer requirements, and financial documentation to ensure accuracy and completeness. Monitor billing performance metrics, invoice aging, outstanding billing issues, and revenue assurance activities. Prepare recurring billing reports, invoice tracking summaries, and revenue-related documentation for management review. Support month-end and period-end billing activities by ensuring invoices are processed accurately and within established deadlines. Ensure compliance with company billing procedures, customer requirements, internal controls, and documentation standards. Identify and communicate opportunities to improve billing accuracy, process efficiency, and revenue assurance performance. Assist with billing audits, compliance reviews, and documentation requests. Support system testing, billing process changes, and implementation of process improvement initiatives. Participate in special projects related to revenue assurance, billing optimization, and operational efficiency improvements. Benefits of working at GLOVIS America Inc. Medical Insurance Vision Insurance Dental Insurance Health Care & Dependent Care Flexible Spending Accounts (FSA) Basic Life and AD&D as well as Short-Term & Long-Term Disability Paid Vacation, 14 Holidays, and Sick leave Hospital and Critical Illness Insurance Wellness Program and Gym Reimbursement* 401(k) with Generous Matching Referral Bonuses* Auto Allowance* Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities* Discretionary Bonuses* Tuition Reimbursement* All benefits pursuant to Company policy Skills Billing and invoicing processes Accounts receivable support Audit and compliance support experience ERP or billing system experience Education & Experience High School Diploma / G.E.D. Required 1 - 2 years of direct experience in Accounting, Finance, Business Administration, or related field Required Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws. Physical Requirements Ability to sit in front of a desk and/or in front of the computer for long periods Must operate desktop, computers, laptop, printer, scanners, shredders, etc. Constant use of hand/grasping product, writing, and typing Sit for 5+ hours per day Stand, walk, bend, stoop, reach over shoulder, kneel, push, pull 1-3 hours per day Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Working and Environmental Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Typical office environment with low-level noise exposure This position is located in the Irvine, CA office The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.