Helpdesk IT Specialist
Steel Dynamics
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- Location
- Sinton, TX
- Posted
- Oct 8
- 12 days ago
Career path
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About the company
Steel Dynamics
Consumer goods · 10,001+ employees
What you'll do
- Install, maintain, repair, and upgrade computer hardware, software, networks, and voice systems; provide Tier 1 technical support and manage user accounts, computer images, documentation, tickets, and equipment inventory.
What you need
- Must be a computer course student, graduate, or have computer-related work experience
- Knowledge of Windows 11 required, Servers 2022 and above preferred
- Computer certifications o CompTia A+ or Simila
- Customer Service Oriented
- Good communication skills
- Problem-solving Skills
- Proactive and Self Driven
- Team working
- Computer Certifications o CompTia Network+ o CompTia Security + o Or similar (Google)
Key skills
Windows 11CompTia A+CompTia Network+CompTia Security +LAN-based networkingActive DirectoryProblem-solving SkillsGood communication skillsCustomer Service OrientedTeam working
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Read the full posting here
Helpdesk IT Specialist
Job Locations
US-TX-Sinton
ID
2026-8257
Pos. Category
Information Technology
Subsidiary
Steel Dynamics
Overview
Help Desk is an entry-level position on the IT Team at SDI Southwest Division
Responsibilities
Installation and maintenance of all computer hardware and software
Assisting with the support of all aspects of LAN-based networking
Assisting with the installation and maintenance of voice systems; usually limited to cabling, phones, headsets and software
Assisting with the cabling in new and existing locations for network, computers, phones or other equipment such as printers
Repairing or upgrading computer systems as needed
Providing Tier 1 level support on hardware and software technical issues
Assisting with modification of Active Directory users, groups, and permissions
Creation, updating and management of computer images
Prepare documentation to assist end-user adoption of new and existing tools
Work in the ticketing tool fulfilling all end-user incidents and requests in compliance with agreed SLA’s
Manage the computer equipment inventory
Any other duties as assigned by the IT Supervisor
Provide on-call 24/7 support in case of emergency
Qualifications
Must be a computer course student, graduate, or have computer-related work experience
Knowledge of Windows 11 required, Servers 2022 and above preferred
Computer certifications o CompTia A+ or Simila
Required:
Customer Service Oriented
Good communication skills
Problem-solving Skills
Proactive and Self Driven
Team working
Computer Certifications o CompTia Network+ o CompTia Security + o Or similar (Google)
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
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