Helpdesk Support I

About the company

Mount Nittany Health

Hospital & health care · 1,001 to 5,000 employees

What you'll do

• High school diploma required.
• Bachelor’s Degree in related field (IT, Health Administration, etc.) preferred.
• One year experience in a health care environment preferred.
• One year experience with current Microsoft operating systems and Microsoft Office applications in either a work or educational setting is required.
• Minimum of one year face-to-face or telephone-based customer service experience preferred.
• Excellent communication and organizational skills required.
• Exercises strong interpersonal and communication skills, especially in the area of communication between technical and clinical staff.
• Attends and participates in all scheduled departmental training.
• Participates in other education opportunities and is aware of current trends in field.
• Conducts business in a professional and cordial manner that upholds the integrity and reputation of Mount Nittany Health.
• Excellent organizational and teaching skills.
• Excellent analytic and interpretive skills and the ability to understand and adapt to changes in requirements and priorities.
• Strong abilities in Microsoft operating systems and Microsoft Office applications (excluding Access)
• Ability to work independently and/or collaboratively toward stated goals.
• Working knowledge of computer hardware components and terminology is required.
• Interest in, and enthusiasm for, computerization and its potential for improving inter- and intra-departmental efficiency and effectiveness.

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