Helpdesk Technician
Henssler CPAs & Advisers
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- Location
- Kennesaw, GA
- Work style
- On-site
- Posted
- Sep 30
- 19 days ago
Career path
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About the company
Henssler CPAs & Advisers
Financial services · 51 to 200 employees
What you'll do
- Support employees with technology needs, troubleshoot hardware, network, software and printing problems, and install software, patches and updates.
- Provide second-level support for PC applications, hardware and printers.
What you need
- Requires 2-5 years of related experience supporting Windows on desktop/laptop computers and 2-5 years in a desktop support role.
- Requires a bachelor’s degree or related experience, business technology experience, and the ability to communicate technical terms to non-technical users.
- Education: a bachelor's degree
Key skills
Windows operating systemsdesktop supportdata communications/networksapplication environmentsMicrosoft Office ProductsOutlookInternet ExplorerOffice 365CRMprinterscustomer serviceTroubleshooting hardware
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Description
Job Purpose:
The Help Desk Technician is responsible for supporting the internal employee base with technology needs.
Help Desk Technician Duties:
Providing excellent customer service to all Henssler employees
Troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Installing software, patches, updates to desktops and laptops
Trouble shooting basic network, software and printing problems in a corporate domain-based business environment
Providing second level support on a variety of PC applications software and hardware, which typically include: Microsoft Office Products, Outlook, Internet Explorer, Office 365, CRM, and printers
Requirements
Required Skills/Qualifications:
2-5 years of related experience supporting Windows operating systems on Desktop/Laptop
2-5 years of experience in a desktop support role
Skills and experience with the use of technology in a business environment, including desktop support, data communications/networks and application environments (Domain, workgroup and desktop)
Must enjoy solving a wide variety of problems on a continual basis
Ability to ascertain the criticality of incoming requests
Ability to translate technical terms into non-technical language
Understanding of computer terms and acronyms; ability to learn processes and procedures
Bachelor’s Degree or related experience