Hickory Way Support Coordinator (Social Worker/Case Manager)

*HIRING BONUS: $750!* At Avalon, housing is a basic human right. We envision a community in which all of our neighbors have a home and an opportunity to thrive. We build supportive housing communities as a long-term solution to homelessness. Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing (that we build) paired with services, like case management. We don't just help people find housing. Our property managers and support coordinators help people stay in their homes. This is not easy work, but as one of our tenants says: "Avalon will get in the trenches with you." Using a Housing First approach, Avalon's Support Coordinators provide outreach, intensive case management and housing support services to Avalon tenants and clients. The individuals we serve face many challenges, including mental illness, substance use disorders, and/or chronic medical conditions in addition to chronic homelessness. Our clients live in Avalon Housing units, with private landlords or in public housing located within Washtenaw County. The Hickory Way Support Coordinator coordinates delivery of a broad range of services that meet the mental, physical, psycho-social and housing needs of our tenants at our Hickory Way property, either through direct service or connections to appropriate community resources. In addition to a competitive salary, here are some of the key benefits that Avalon staff receive: Paid Time Off Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month! Medical Full-time employees can choose from three different medical insurance plans with dental, vision, and prescription coverage. Your personal annual deductible is capped at $1,000. Life and Disability Plans All staff working more than 16 hours per week are given Life insurance and Short- and Long-Term Disability plans, with Avalon covering the premium cost. 403(b) Retirement Plan Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees. Job Responsibilities: Provide direct case management and/or coordinate with case managers in the community to provide continuity of service for tenants/clients: Ongoing, active outreach to tenants/clients Comprehensive tenant assessments and action plans to achieve goals Ongoing case management for clients, including maintenance of clinical records and progress notes Collaboration with Property Management to coordinate eviction prevention efforts Provide crisis intervention as needed Assist tenants with accessing needed medical, mental health, substance use, and psychosocial supports Assist tenants in developing basic life skills including maintaining an apartment Provide budgeting/financial literacy support Link tenants to employment and skill development opportunities Build community and peer support among tenants including participation in community programming activities Assist clients with transportation needs for medical or mental health-related appointments. Meet documentation requirements as dictated by program need Effectively build relationships with local community and external agencies Other duties as assigned Supplemental Job Duties: Participate in on-call rotation and occasional evening and weekend work as necessary Attend staff meetings, retreats and professional training sessions Assist tenants as needed with activities of daily living Required Qualifications Bachelors or Master's degree in a social or behavioral science or relevant field or three years of relevant experience Experience working with people who are homeless, people with mental illness, chronic health issues, and/or addiction disorders, or similar populations Desired Skills and Abilities Skilled in crisis response situations Strong verbal and written communication skills Positive and enthusiastic attitude and strong commitment toward helping those in need Strong organizational skills Interest and experience in working with individuals who are difficult to engage and refer to traditional programs, ability to engage with individuals in their current stage of change. Experience with or acceptance of harm reduction principles Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to effectively work with diverse populations in a non-judgmental way Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit for long periods of time, drive a vehicle with passengers, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. A valid driver's license and reliable transportation is required. You may be required to transport clients in your personal vehicle. Job Title: Hickory Way Support Coordinator Reports to: Hickory Way Team Lead Location: This position and office is based in Ann Arbor, MI. Status: Full time position, salaried, exempt Starting Wage: $41,000 annually Benefits including excellent health insurance options, dental & vision, 403(b), generous vacation and additional holidays, Life / AD&D / Short and Long-term Disability plans, Employee Assistance & Wellness programs "Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse racial and ethnic backgrounds, as well as historically marginalized groups. This includes but is not limited to underrepresented gender identities, sexual/romantic orientations and/or relationship structures, people living with disabilities or mental health conditions, and with lived experience with homelessness or recovery from a substance use disorder, and people with underrepresented religious and/or socio-economic backgrounds. Avalon also encourages those with criminal histories to apply. Avalon doesn't request information about criminal histories until an offer of employment is extended. Avalon will not exclude someone based on criminal history unless it is determined the criminal history is related to or directly conflicts with the responsibilities of the position. We are committed to transparency about our decision making process, and will seek clarifying information from an applicant to help us make a determination in this regard."