Home Furnishings Consultant Trainee

Department: Sales Shift: Various shifts from 8am-10pm Reports to: Assistant Store Manager Job Overview In this position, you would be advising and guiding customers - assisting in the selection of home furnishings and accessories for their homes. At AFW, we offer our customers a low pressure, professional shopping experience. As a Home Furnishings Consultant, you will use basic selling skills to guide the customer through our showrooms; selecting furniture and home décor products helping them create something fresh and new in their homes. At American Furniture Warehouse, we are looking for the best candidate that wants to be part of continuing our mission of providing our customers with the greatest values in home furnishings and accessories. The ultimate goal at AFW is to take care of our customers and for the customers to enjoy a pleasant shopping experience with knowledgeable home furnishings consultants ready willing to assist them. If offered the position, AFW will provide a paid training period for all Home Furnishings Consultants. Training is approximately 3-5 weeks. Additional details provided during the interview process. What to expect: No Pressure Sales Environment Honest Selling Opportunity to make good money We do not sell extended warranties, snake oil, etc. We make it fun! We offer pleasant shopping experiences Best prices and best values anywhere Our visual design teams stay on top of the latest trends & support you Job Expectations & Duties Typical duties include but are not limited to: Demonstrate a customer-first mindset and be accessible to ensure every customer has a great shopping experience. Connect with customers by asking open-ended questions to assess needs and make relevant merchandise suggestions. Educate customers on our products, policies, and events. Commitment to AFW’s safety policies and procedures. Capable of walking the show floor to ensure customers are being assisted. Speak knowledgeably and confidently to customers about styles, fit, fabrics, price, and trends in home furnishings. Experienced in meeting high customer expectations. Have a Do It Right the First-Time mentality. Detail oriented with strong follow up and follow through skills. Possess excellent time management abilities. Strong interpersonal and communication skills. Understand website navigation and point of sales systems to proactively leverage technology to facilitate the overall customer experience. Job Requirements Willingness to learn about the industry, the products, and the customers Maintain a professional appearance and follow the dress guidelines. Attend daily meetings and required training. Have a flexible schedule and work all shifts, which include weekends, evenings, and holidays. Follow the guidelines set forth in the AFW Code of Conduct for Home Furnishings Consultants. Assist in the maintenance of the showroom including daily cleaning, vacuuming, and tagging. Adhere to the AFW asset protection policies in helping to identify and prevent fraud. Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations. Ability to learn and apply new technologies including tablets, iPads, and basic computer knowledge. Basic computer skills required. Certificates & Licenses Certifications and licenses related to business are preferred. Education & Experience: Experience in retail or a sales-focused environment is preferred. High School Diploma. Two-year Business or Design degree preferred. Compensation Package Training pay: $16/Hour Pay after completion of training: $15.01 draw rate - Commission pay structure. Up to $100,000/year in commission! Additional details available during the interview process. At AFW we offer great perks: weekly pay, benefits package (medical, dental, vision) and 401k matching! Physical Demands Requires the ability to maneuver in confined and at times congested areas. Requires the ability to sit, stand, walk, stoop, & bend for 8 plus hours a day. Requires constant use of arms, hands, fingers, eyes, legs, and back. Work Environment Fluorescent Lighting Concrete Flooring Climate may be affected by outside conditions If you want to know more about American Furniture Warehouse and what we do click on the link below! https://youtu.be/QjaYn_sn_AM American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V. A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer. Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!