Home Improvement Appointment Coordinator

Home Improvement Appointment Coordinator Great customer experiences begin with a great first conversation. A homeowner reaches out because something about their bathroom is no longer working for them. It may be outdated, difficult to maintain, or no longer safe and comfortable. Your job is to listen, learn what they need, and help them take the next step. Clearwater Shower Bath is hiring a friendly, dependable Appointment Coordinator to be the first point of contact for homeowners considering a bathroom renovation. You’ll provide helpful information, coordinate an in-home consultation, and make sure every customer feels comfortable and prepared before their appointment. What Your Day Will Look Like You’ll work from our Clearwater office as part of a supportive, energetic team. Throughout the day, you’ll respond to new homeowner inquiries and continue conversations with customers who are still considering their options. Some homeowners will be ready to schedule immediately. Others will have questions or need additional guidance. You’ll adjust your approach, provide a helpful experience, and keep each conversation moving forward. Your day will include: * Welcoming new homeowners by phone and text * Learning what they want to improve about their bathroom * Asking thoughtful questions about their needs and priorities * Explaining our company and remodeling process * Coordinating convenient consultation times * Making sure everyone involved in the project can attend * Sending confirmation texts and emails * Following up with homeowners who need more time * Maintaining clear and accurate customer records * Helping the team keep appointments organized and prepared You’ll receive training and coaching to help you understand our process, communicate with confidence, and grow within the position. What We Offer * Full-time, W2 employment * Hourly pay plus performance incentives * No cold calling * Health and dental insurance * Consistent schedule * Hands-on training and continued support * Opportunities for professional growth and advancement * A collaborative, on-site workplace This position is based in our Clearwater office and is not remote. You Don’t Need to Be a Traditional Salesperson Some of our strongest candidates come from customer service style sales environments, hospitality, retail, reception, call-center, or other people-focused positions. You may thrive here if you: * Genuinely enjoy talking with and helping people * Make others feel comfortable and understood * Listen carefully and communicate clearly * Bring patience and positivity to challenging conversations * Can manage several tasks without losing attention to detail * Are comfortable learning new technology * Follow through on your commitments * Are punctual, consistent, and dependable * Welcome feedback and enjoy developing new skills * Want to contribute to a team’s success Sales or appointment-setting experience is helpful, but it is not the only path into this role. We’re willing to train someone with the right personality, work ethic, and desire to grow. Make an Impact From the First Call Clearwater Shower Bath is a locally owned bathroom remodeling company serving homeowners throughout the Tampa Bay area. We’ve built our reputation by providing quality workmanship, keeping our commitments, and treating homeowners the right way. As an Appointment Coordinator, you’ll introduce customers to that experience. The care you put into every conversation helps create better appointments, stronger customer relationships, and successful bathroom projects. *If you’re looking for a stable position where you can help people, develop valuable skills, and grow with a successful local company, apply today.* Employment is contingent upon successfully completing a pre-employment drug screening and background check. Clearwater Shower Bath is committed to maintaining a safe, healthy, and drug-free workplace.