HR Generalist/Benefits Specialist

HR Generalist/Benefits Specialist Summary The Compensation and Benefits Specialist is a hands-on, execution-focused role responsible for the day-to-day administration of Pomeroy’s U.S. and Canada compensation and benefits programs. This position has a strong operational and employee-service focus and plays a critical role in ensuring accurate benefits administration, responsive employee support, and effective coordination with vendors, payroll, and HR systems. This role will also support the design and development of compensation programs by assisting with data collection, job documentation, benchmarking, and process development as Pomeroy’s compensation structure continues to evolve. Key Responsibilities Benefits Administration and Employee Support Serve as a primary point of contact for employee compensation, benefits, retirement, and time-off inquiries, including ownership of the shared benefits inbox and direct employee support. Process and manage U.S. and Canada benefits enrollments, terminations, and Qualified Life Events (QLEs), ensuring timely, accurate documentation and system updates. Support administration of the company’s 401(k) retirement plan and RSP program, including employee inquiries, enrollment support, coordination with payroll and vendors, and assistance with data validation and reporting. Coordinate benefits-related activities associated with Leaves of Absence, working with leave vendors, payroll, and benefits carriers to ensure accurate coverage, deductions, and time-off impacts. Support the administration of Holiday, Paid Time Off (PTO), and related time-off programs, ensuring accurate setup, tracking, and coordination with HR, HRIS, and payroll teams. Partner closely with the benefits administration system administrator to resolve eligibility issues, data discrepancies, system errors, and employee access concerns. Review, reconcile, and process benefits vendor invoices, identify discrepancies, and coordinate resolution with internal teams and external vendors. Compensation Support and Development Assist with the development and maintenance of job descriptions, job documentation, and role clarification. Support compensation data collection efforts, including participation in salary surveys and market benchmarking activities. Assist in organizing, analyzing, and documenting compensation data to support the future design and implementation of compensation structures and programs. Provide administrative and analytical support related to merit cycles, compensation changes, and reporting. Compliance, Reporting, and Coordination Support compliance with applicable U.S. and Canada compensation and benefits regulations, including Affordable Care Act (ACA) requirements, by maintaining documentation, assisting with audits, and supporting required reporting activities. Prepare and maintain standard reports related to benefits administration, enrollment, and compensation data. Collaborate with HR, Payroll, Finance, brokers, and external vendors to ensure alignment, data accuracy, and timely issue resolution. Assist with employee communications related to compensation and benefits programs, including coordination of materials and system updates. Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field. 2–3 years of experience in compensation and/or benefits administration, with a strong emphasis on operational execution and employee support. Experience administering employee benefits programs, including enrollments, QLEs, retirement plans, and vendor coordination. Exposure to compensation data analysis, job documentation, or market pricing is preferred. Proficiency with HRIS, payroll, and benefits administration platforms. Strong attention to detail and ability to manage high volumes of transactional work accurately. Skills and Competencies Customer Service Orientation: Demonstrated ability to provide clear, responsive, and empathetic support to employees on compensation and benefits matters. Attention to Detail: High level of accuracy in processing enrollments, invoices, payroll deductions, and system data. Analytical Skills: Ability to organize and analyze compensation and benefits data to support reporting and program development. Communication Skills: Ability to explain complex benefits and compensation information clearly to employees and internal partners. Problem Solving: Comfortable troubleshooting system, eligibility, and vendor issues and following them through to resolution. Adaptability: Ability to work effectively in an environment with evolving processes and developing program infrastructure. Collaboration: Works effectively with employees, people managers, HR, Payroll, Finance, system administrators, and external vendors. Drive and Initiative: Takes ownership of work and follows tasks through to completion. Proactively identifies opportunities to improve processes, increase efficiency, enhance the employee experience, and a growth mindset.