HVAC Service Technician (Billings)

Williams Plumbing and Heating specializes in home service and repair. We ensure every customer’s plumbing, heating, and cooling systems do what they’re supposed to do: provide comfort and peace of mind. Located in beautiful Billings, MT, outdoor adventures are never far away! As a HVAC Service Technician, you are responsible for performing maintenance, troubleshooting, repairs, and conducting warranty service. Maintaining effective communication with the office and customers along with keeping your company issued service vehicle fully stocked, clean, and organized. What You’ll Do: Diagnose and Repair HVAC Systems: Put your expertise to work diagnosing and resolving issues with heating, ventilation, and air conditioning systems. From identifying faulty components to implementing effective solutions, you'll be the hero our customers rely on to keep their systems running smoothly. Perform Warranty Service: Handle warranty service requests with professionalism and attention to detail. Whether it's a covered repair or replacement, you'll ensure that our customers receive prompt and thorough service, leaving them satisfied and confident in our company's commitment to quality. Provide Exceptional Customer Service: As the face of our company, you'll interact directly with customers on a daily basis. From explaining complex technical issues in layman's terms to providing friendly and professional service, you'll go above and beyond to exceed our customers' expectations. What You Bring: 2+ years of HVAC experience preferred, including service and repair. Strong knowledge of HVAC systems, components, troubleshooting, and diagnostics. Ability to identify issues, solve problems, and recommend appropriate solutions. Ability to work independently and as part of a team. Excellent customer service and communication skills. Valid driver's license with an acceptable driving record. Why Work for Williams: Competitive Wages ($31.50 - $45.25/hr DOE) Work Schedule: Monday - Friday, 8am - 5pm Medical Insurance 3 affordable plans with HSA and FSA options available HSA Employer Contribution of $600/$1,200 (Individual/Family) if selecting the HDHP HSA plan Telemedicine Dental & Vision Employer 401(k) match up to 8% (based on company profitability) Paid Time Off and 6 Paid Holidays Company Paid Life Insurance and Employee Assistance Program Accident, Short Term Disability, Long Term Disability Pet Insurance Referral Bonuses Williams Academy: In-person training events, access to over 60 online courses, ongoing professional development opportunities Co-workers committed to teamwork, individual responsibility, and success