HVAC Solar and Membership Call Center Representative

TITLE: HVAC Solar and Membership Call Center Representative DESCRIPTION: Location: El-Cajon | On-Site | Full-Time About Us : West Coast Heating, Air Conditioning, and Solar is a premier HVAC and solar solutions provider in San Diego County. We pride ourselves on delivering top-notch service and ensuring customer satisfaction. Our team is dedicated to excellence and is committed to creating a supportive and engaging work environment for our employees. Position Overview : We are seeking a friendly and professional Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a solid commitment to providing outstanding customer service. As a Customer Service Representative, you will be our customer's first point of contact, handling inquiries, scheduling appointments, and ensuring a smooth customer experience. Key Responsibilities: Customer Interaction : Answer incoming calls and emails from customers, address inquiries, and provide information about our services. Appointment Scheduling : Schedule service appointments, coordinating with customers and our field teams to ensure timely service delivery. Issue Resolution : Handle customer complaints and issues, working to resolve them promptly and effectively while maintaining a positive customer relationship. Documentation : Maintain accurate records of customer interactions, appointments, and service requests in our CRM system (Service Titan). Team Collaboration : Work closely with other departments, including sales, installation, and service teams, to ensure seamless communication and service delivery. Product Knowledge : Stay informed about our products and services to provide accurate information and recommendations to customers. Sales Support : Assist with inbound sales inquiries, providing information and transferring leads to the sales team as needed. Qualifications: Experience : Minimum of 2 year of experience in a customer service role, preferably in the HVAC, construction, or related industry. Communication Skills : Excellent verbal and written communication skills, with the ability to interact professionally and courteously with customers. Problem-solving skills : Strong problem-solving abilities to handle customer issues effectively and efficiently. Organizational Skills : Strong organizational and time management skills to handle multiple tasks and prioritize effectively. Technical Skills : Proficiency in using CRM software (Service Titan) and other computer applications. Experience with scheduling software is a plus. Customer Focus : A genuine desire to help customers and a commitment to delivering exceptional customer service. Team Player : Ability to work well in a team environment and collaborate with colleagues to achieve common goals. Compensation and Benefits: Competitive Salary : Based on experience and qualifications. Comprehensive Benefits : Health insurance, 401(k) with 4% matching, paid sick leave, and vacation time. Professional Development : Opportunities for further education and career advancement within the company. Supportive Work Environment : Join a team that values collaboration, innovation, and continuous improvement.