Imaging Support Specialist, NBHP Outpatient (Full Time, Days)
NorthBay Health
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- Location
- Fairfield, CA
- Job type
- Full time
- Posted
- Oct 19
- 3 days ago
Career path
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About the company
NorthBay Health
Hospital & health care · 1,001 to 5,000 employees
What you'll do
- Obtain billing documentation and authorizations for patient imaging exams
- Interview patients or representatives to secure demographic and insurance information
- Verify and document eligibility and benefits for the patient's payor
- Schedule exams for multiple diagnostic modalities
- Input patient demographics and updates into facility information systems and records
- Process subpoenas, medical records requests, exam reports, and mailing or faxing
- Collect patient co-pays and account payments
- Process patient requests involving PHI, privacy protections, and complaints
What you need
- High school graduate or equivalent preferred.
- Current AHA or equivalent healthcare provider BLS Certification required.
- General clerical, one or more years of clerical experience in a medical office setting preferably radiology and knowledge of HIPAA laws and guidelines.
- Exquisite customer service skills, comprehensive knowledge of payer and managed care requirements, advanced medical terminology, minimum of 35-wpm typing, computer data entry and math skills.
- Education: a high school diploma
Key skills
customer service skillsmedical terminology35-wpm typingcomputer data entrymath skills
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Read the full posting here
At NorthBay Health, the Imaging Support Specialist, obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed. Verifies and documents eligibility and benefits for patient’s specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints. Exhibits excellent customer service to patients, families and other staff. For the inpatient role, patient transports are required.
Education:
High school graduate or equivalent preferred.
Licensure:
Current AHA or equivalent healthcare provider BLS Certification required.
Experience:
General clerical, one or more years of clerical experience in a medical office setting preferably radiology and knowledge of HIPAA laws and guidelines.
Skills:
Exquisite customer service skills, comprehensive knowledge of payer and managed care requirements, advanced medical terminology, minimum of 35-wpm typing, computer data entry and math skills.