Information Technology (IT) Specialist

Are you ready to work for an employer who cares about your wellbeing? Family Services cares about their team and in addition to their excellent benefit package, they are now offering a staff sabbatical program. Being the helper is hard work and Family Services doesn't want you to burn out! Family Services is a non-profit organization that protects, heals and cares for children and families throughout Northeast Wisconsin. Family Services is strongly committed to protecting children and vulnerable individuals from abuse and exploitation. When traumatic situations occur, our staff is there to assist the individual or family with their journey of healing and recovery. Family Services cares for individuals who are isolated, abandoned or just need help developing the skills to live successfully. Our IT Dept. currently has an opening for an Information Technology (IT) Specialist. This position will support and maintain the agency's personal computers, networks, and phone systems while working with a diverse group of internal clients at all levels of the organization and external vendors. The IT Specialist plans, prioritizes, trouble-shoots and provides follow-through on all IT projects. Duties include: timely, professional handling and resolution of incoming telephone calls, support requests, and communications; provide up to date information on network operation, maintaining necessary updates for hardware, network, and system software and providing analysis for required needs of agency; assist in the development and implementation of a Wide Area Network, provides server support and hands-on technical support for all equipment and software; provides regular maintenance of both voice and data networks. Qualified candidates will have the minimum of a High school diploma/GED as well as a minimum of 2 years of experience providing high-level personal computer technical set-up, repair, implementation and network design experience. Candidates must also have a valid Wisconsin Driver's License with reliable vehicle, maintain required auto insurance and acceptable driving record requirements; skills to provide maintenance of both voice and data systems and experience with a variety of telephone systems. Excellent verbal and written communication skills; time management and confidentiality skills and the ability to meet work demands on an independent basis.