Intake Case Specialist - 2025927

About the company

World Relief

Non-profit organization management · 1,001 to 5,000 employees

What you'll do

• Conduct comprehensive assessments with immigrant families, asylum seekers, parolees, and visa holders to identify needs, overcome barriers, and connect them with appropriate community resources.
• Assist families in accessing and understanding public benefits programs, including Medicaid, All Kids, VTTC, and WIC.
• Orient participants to the healthcare system by helping schedule and attend appointments, arranging or providing transportation, and assisting with physician communication.
• Educate families on navigating their new surroundings in Chicagoland and research community resources, such as food pantries, housing support, ESL classes, healthcare, and legal services.
• Maintain timely, accurate, and confidential digital and physical client files, case notes, and internal database tracking systems.
• Actively participate in team meetings, program trainings, and supervision check-ins while applying trauma-informed practices and high confidentiality standards.
• Other duties as assigned.

What you need

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards
• Bachelor’s degree in Social Work, Human Services, International Relations, or a related field (or equivalent combination of education and/or direct service experience/customer service experience).
• Personal or professional understanding of the immigrant experience and navigation of local social service systems.
• Proficiency or fluency in a second language spoken by local client communities (e.g., Spanish, Dari, Pashto, Ukrainian, Russian, Arabic or French) highly preferred.
• Knowledge of and experience working with traumatized populations, utilizing trauma-informed approaches and strengths-based practices.
• Highly self-motivated and adaptable, with a strong ability to work independently in a fast-paced, evolving environment.
• Strong mediation, critical thinking, and problem-solving skills, with a track record of effective advocacy on behalf of clients with service providers and government agencies.
• Excellent organizational skills with proven follow-through on assignments, complex paperwork, and project deadlines.
• Exceptional relational and intercultural communication skills, with an ability to build trust across diverse backgrounds.

Keywords for your resumePro

The words this employer's screening is likely to look for.