Intern - Year Round (Desktop Support Services - Incident Management)
Navy Federal Credit Union
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- Location
- Vienna, VA
- Job type
- Full time, Internship
- Posted
- Oct 5
- 15 days ago
Career path
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About the company
Navy Federal Credit Union
Financial services · 10,001+ employees
What you'll do
- Provide support in focused areas and complete day-to-day tasks and special projects while following established standards, policies and procedures.
What you need
- • Ability to diagnose and resolve hardware and software issues for end users• Basic networking knowledge (IP, DNS)• Basic cybersecurity knowledge (MFA, phishing)• Ticketing system experience (ServiceNow) • Excellent communication skills• Excellent customer service skills• Professional presence and maturity• Detail-oriented• Ability to work well with other team members• Comfortable and adaptable in a fast-paced environment• Ability to follow and adhere to standard operating procedures Desired• CompTIA A+ Certification• Microsoft 365 Certified: Fundamentals Certification• Experience using ConnectWise Remote Support Software• Experience using CyberArk Workforce Password Management Software• Experience troubleshooting Citrix VDIs Hours: Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)Location: 820 Follin Lane, Vienna, VA 22180
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Read the full posting here
To gain valuable insight into Navy Federal's business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures. This is a year-round, Full or Part -Time, flexible internship based on school schedule.