IS PC Technician 1 UC
Franciscan Missionaries of Our Lady Health System
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- Location
- Baton Rouge, LA
- Posted
- Oct 26
- 1 day ago
Career path
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About the company
Franciscan Missionaries of Our Lady Health System
Hospital & health care · 10,001+ employees
What you'll do
- Provide primary support services to internal users
- Troubleshoot, diagnose and resolve user issues and work requests
- Respond to telephone calls, email and team member requests for support
- Document, track and monitor issues to ensure timely resolution and customer satisfaction
What you need
- 2 years' experience in database applications or PC hardware & software.
- Associate's degree in IT accounts for 1 year of experience.
- High School graduate or equivalent
- Experience supporting MS Office, web-based applications, and remote users.
- Experience identifying and resolving hardware issues for laptops, desktops, and servers.
Key skills
TroubleshootingDiagnosingResolving user issuesSystem accessHardwareApplication softwareNetwork communication
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Read the full posting here
The IS Support Analyst I provide primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.