IT Asset Technician – Collegedale, TN

Join America’s favorite family bakery since 1934—home of Little Debbie®, Drake’s® Cakes, and Sunbelt Bakery® Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You’ll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you’ll discover a better way to live and work. Pay Salaried grade 3 $56,500 - $62,900 / year, depending on qualifications and experience Actual salaries may vary and in some cases may be higher with extensive experience and strong performance. Non-exempt Schedule 1st Shift, (Monday - Friday, 8:00 a.m. - 5:00 p.m.); additional hours as needed On-site Location 10260 McKee Road, Collegedale TN 37315 Job Summary McKee Foods is seeking an IT Asset Technician to join the Corporate IT Asset team. Become part of a team that values innovation, adaptability, and a hands-on approach. The IT Asset Technician focuses on complete end-user hardware lifecycle management—from staging and deployment to decommission—and serves as the local, hands-on point of escalation when remote Help Desk triage is unable to resolve complex desktop or hardware issues. Key Responsibilities Manage physical hardware lifecycle processes including receiving, staging, deploying, auditing, asset tagging, and decommissioning equipment Provide on-site, hands-on escalation support for workstations, laptops, mobile devices, and peripherals when remote Help Desk triage fails to resolve the issue Track hardware assets, lifecycle statuses, and escalated tickets using Freshservice Execute device enrollment, image deployment, and hardware provisioning utilizing Workspace ONE (WS1) Deliver, install, wire, and configure physical computer setups and workstations for end users across local manufacturing and office facilities Diagnose, repair, or replace failed components and research root causes for recurring hardware or system faults Support corporate IT standardization efforts to maintain quality hardware support and lower total cost of ownership (TCO) Required Qualifications High School Diploma or equivalent 1+ years of experience in hands-on computer hardware assembly, repair, component replacement, and Windows/mobile device deployment. Proven ability to diagnose, troubleshoot, and fix complex physical hardware, workstation, and peripheral failures on-site Familiarity with operating in environments utilizing Google Workspace and enterprise Windows OS platforms Strong customer service skills with a professional, proactive, and team-oriented mindset Excellent interpersonal and written/verbal communication skills Willingness to travel up to 5% Preferred Qualifications Associate Degree or 2+ years of relevant college education (experience may substitute for degree) Prior experience managing hardware inventory/assets in Freshservice (or similar ITAM systems like ServiceNow or Jira) Hands-on experience with Workspace ONE (WS1) or similar Mobile Device Management (MDM) imaging/provisioning tools Background in desktop support escalation, hardware repair depot, or field service engineering. Exposure to basic networking (switches/routers) or secondary OS platforms (macOS/iOS/Android) Benefits Competitive weekly pay Profit-sharing cash bonus program 401(k) with matching contributions 25 days Paid Time Off (for vacation, holidays, sick time, personal time, etc.) Medical insurance, including health, dental, vision and prescription drug plan Supplemental plans, including life insurance Fully-paid parental leave Health Center and Pharmacy Mental wellness counseling (on-site in TN, virtual elsewhere) Tuition reimbursement Credit Union Exercise and recreation facility Wellness programs with incentives Employee Assistance Program (EAP) Short-term and long-term disability benefits (company-paid) We are an Equal Opportunity Employer