IT Customer Service Specialist
Waubonsee Community College
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Location
- Sugar Grove, United States
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 14
- 6 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Waubonsee Community College
2 to 10 employees
What you'll do
- Receive and prioritize requests to the Technical Assistance Center (TAC)
- Obtain detailed information from customers regarding the assistance required
- Correspond with customers and technicians regarding service request status
- Train other Information Technology staff on TAC procedures
- Provide assistance to end users on new technologies
- Maintain service request records in the Information Technology Service Management system
- Provide first level technical support
- Assist users with logins, passwords, and application access
Key skills
Technical supportCustomer service
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
The
Information Technology Customer Service Specialist reports to the Information
Technology Customer Service Coordinator. Basic functions for this position include assisting faculty, students
and staff with technology needs.
Responsibilities
Receive and prioritize requests to the Technical Assistance Center (TAC).
Obtain detailed information from customers regarding the assistance required.
Correspond with customers and technicians regarding the status of service requests.
Train other Information Technology staff on TAC procedures.
Provide assistance to end users on new technologies.
Maintain records related to service requests in the Information Technology Service Management system.
Provide first level technical support.
Assist users with logins and passwords.
Assist users with access to various applications.
Provide backup and assistance to other areas of IT when needed.
Provide support to the Office of the President for Board meetings and other functions as needed.
Perform other duties assigned.