IT Helpdesk Technician

Bring your experience. Find your people. Build what matters. At Goodwyn Mills Cawood (GMC), we believe great work happens when talented people have the trust, resources, and support to do their best work. As an IT Helpdesk Technician, you’ll bring your experience to meaningful projects that shape the communities we serve. You’ll have the opportunity to provide frontline IT support, collaborate with talented professionals across disciplines, and build strong relationships. Most importantly, you won’t be expected to do it alone. You’ll be surrounded by a multidisciplinary team that values collaboration, shares knowledge, and is invested in your success. What You’ll Do As an IT Helpdesk Technician, you will serve as a trusted technical resource and the first point of contact for users seeking technical assistance via phone or email. You’ll: Configure and maintain user desktops, laptops, and iPhone devices and keep them updated with new software and security patches Provide accurate information on IT products or services Record events and problems and their resolution in Kaseya Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions We’ll Support Your Growth We’re looking for an experienced IT Helpdesk Technician who is ready to make an impact in GMC Montgomery. It’s about sharing what you know, learning from others, and helping the entire team succeed. In this role, you’ll have opportunities to: Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Pass on any feedback or suggestions from customers to the appropriate internal team The Kind of Team Member We’re Looking For You’re an experienced IT Helpdesk Technician who enjoys both the work and the people behind the work. You bring: A commitment to quality and thoughtful problem-solving A collaborative mindset and willingness to share your experience with others Strong written, verbal, and presentation skills A desire to contribute to something bigger than an individual project What You’ll Need Bachelor’s degree in related field, preferred 5+ years of experience, preferred Good understanding of computer systems, mobile devices, and other tech products Experience with active directory Experience mapping network drives and printers The ability to diagnose and resolve basic technical issues Good troubleshooting skills over the phone or e-mail The ability to learn custom software packages as needed The ability to work independently and self-managed Where You’ll Work This is primarily an office-based role, with opportunities to get out into the field and stay connected to the projects and people you’re serving. In our GMC Montgomery office, you will experience a strong office culture and be centrally located to a vibrant restaurant scene and premier upscale outdoor shopping. Travel: 10%, based upon business needs Work will entail having prolonged periods sitting at a desk, working on a computer, and working in an office environment Must be able to lift up to 25 pounds at times Why GMC? At GMC, we believe communities are built by people—not companies. We’re one of the Southeast’s largest privately held architecture and engineering firms, but our size isn’t what defines us. Our people do. We bring architects, designers, engineers, planners, environmental professionals, surveyors, and disaster recovery experts together to solve complex challenges and create better outcomes for the communities we serve. Our work touches everyday life—from schools, parks, hospitals, and commercial developments to clean water, safe streets, resilient environments, and everything in between. And while the work matters, how we work matters just as much. We’re guided by four values: Quality — We care deeply about the work we put into the world. Integrity — We do the right thing for our clients, colleagues, and communities. Creativity — We believe the best solutions come from curiosity, collaboration, and fresh thinking. Care — We invest in our people, our clients, and the places we’re fortunate to serve. At GMC, your experience has a place, your ideas have a voice, and your leadership can make a difference. Come build something meaningful with us. GMC is an Equal Opportunity Employer, including individuals with disabilities and veterans.