IT Intern - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions. HOW YOU WILL IMPACT OUR MISSION Under direction, the IT intern, maintains, and upgrades automated systems to enable department users to manage information; provides ongoing technical assistance for user problem resolution, and maintains existing hardware and software. WHAT YOU WILL DO Troubleshooting/problem diagnosis of desktop/laptop software, including operating systems, application software and Peripherals. Configuration and installation of desktop/laptop operating system and application specific software (i.e. MS Office, Gateway Ticketing, Timeline, terminal emulation, etc.) and Computer Peripherals. Support and maintain virtual patch testing environment for the deployment to desktop and remote computers. Provide local and remote end user support. Basic troubleshooting/problem diagnosis of network equipment/systems and network cabling. Develop and maintain operating system images in a machine-agnostic environment. Assists with the disposal of electronic waste material. Other duties as assigned. WHAT WE ARE LOOKING FOR Applicants must be currently pursuing or planning to pursue an undergraduate degree. Candidates who will have completed a bachelor’s degree prior to the end of the internship are not eligible. A cover letter is required and must be included with the application for consideration. JOB EXPERIENCE Training and/or experience that would demonstrate the essential functions, knowledge and skills listed. Must be 18 years of age or older. SKILLS AND KNOWLEDGE Tools, equipment, and materials used in personal computer repair and maintenance Network systems and network hardware (switches/routers)/software. Strong customer service skills. Communicate effectively. Analyze and provide solutions for personal computer hardware and software problem. IMPORTANT DETAILS Location: San Diego, CA Position Type: 10-Week Internship from June 14, 2027 - August 20, 2027 Stipend: $4,160.00 Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person. If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org. If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately. At San Diego Zoo Wildlife Alliance, we celebrate our differences and foster a culture of belonging. Diversity strengthens our employees, enriches our guests’ experiences, deepens our connection to our community, and supports the wildlife we serve. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying. As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time. San Diego Zoo Wildlife Alliance is a drug free workplace.