IT Service Desk Internship (Undergrad/Graduate)

ABOUT US: Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world’s leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics. Our Mission: Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs. Our Vision: A world where patient diseases are conquered with the guidance of personalized diagnostics. For more information, please visit www.biodesix.com LOCATION: On-Site in Louisville, CO PROGRAM DATES: May 17 to August 6, 2027 TIME COMMITMENT: 40 hours per week THE ROLE As an IT Service Desk & End-User Support Intern, you'll work alongside the IT team to provide technical support to Biodesix employees while gaining hands-on experience with enterprise technology systems and operations. Throughout the summer, you'll help troubleshoot hardware and software issues, support employee onboarding, manage IT assets, and contribute to projects that improve IT service delivery and user experience. WHAT YOU'LL DO Assist with Tier I - IT support, including troubleshooting hardware, software, connectivity, and application issues. Respond to and document service requests through the IT ticketing system. Prepare, configure, image, and deploy laptops, desktops, and other IT equipment. Support employee onboarding and offboarding activities, including account setup and equipment deployment. Assist with Microsoft 365, Teams, Outlook, Entra ID, and other enterprise applications. Maintain IT asset inventory and equipment records. Develop and update IT knowledge base articles, troubleshooting guides, and support documentation. Support device management, security initiatives, and service desk process improvements. Participate in IT team meetings, training activities, and special projects. WHAT YOU'LL BRING Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Computer Engineering, or a related technical field. Basic understanding of computer hardware, operating systems, networking, and troubleshooting concepts. Knowledge of Windows operating systems, Microsoft Office applications, and common IT support practices. Strong problem-solving and customer service skills. Excellent communication skills and attention to detail. Ability to follow processes, document work accurately, and handle sensitive information responsibly. Willingness to learn and work both independently and collaboratively. Preferred Qualifications Previous experience providing technical support or troubleshooting hardware and software issues. Familiarity with Microsoft 365, Active Directory or Entra ID, ticketing systems, or endpoint management tools. CompTIA A+ certification or related technical training. Demonstrated interest in enterprise technology, cybersecurity, or IT operations. WHAT YOU'LL GAIN Hands-on experience supporting employees in an enterprise IT environment. Exposure to Microsoft 365, endpoint management, identity management, and IT service management tools. Experience troubleshooting hardware, software, and user access issues. Opportunities to contribute to knowledge management, process improvement, and automation initiatives. Development of technical support, customer service, communication, and problem-solving skills. Mentorship from experienced IT professionals and exposure to enterprise technology operations. COMPENSATION Undergraduate Rate of $19.00 per hour | Graduate Rate of $21.00 per hour DEADLINE TO APPLY: December 11, 2026 Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.