IT Service Desk Technician
Steel Dynamics
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- Location
- Fort Wayne, IN
- Posted
- Oct 21
- Today
Career path
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About the company
Steel Dynamics
Consumer goods · 10,001+ employees
What you'll do
- Log calls requesting technical assistance into the help desk software
- Troubleshoot software & hardware issues and document resolutions
- Assign work orders, follow up on status, and communicate status to users
- Handle requests, verify requested information with managers, and track progress
- Assist with installation and configuration of PC’s, laptops, and peripherals
- Process New User Requests and Termination Requests
- Support retail equipment and periodically travel to remote locations
What you need
- Excellent problem-solving skills and work well in a team environment
- Positive attitude and highly motivated
- A team player with excellent communication skills
- Customer service oriented
- Associate degree or equivalent technical work experience.
- CompTIA Certifications: A+, Security+, Network+, or Server+
- Knowledge of various versions of Microsoft Windows and Office required.
- Knowledge of Microsoft Active Directory and Exchange preferred.
- Timely communication and complying with policies and procedures required.
- The ideal candidate must be energetic, detail oriented, and organized.
- Flexible work schedule.
- Education: an associate degree
Key skills
problem-solving skillsteam environmentcommunication skillsCustomer serviceMicrosoft WindowsOfficeMicrosoft Active DirectoryExchangeCompTIA CertificationsA+Security+Network+Server+
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Read the full posting here
IT Service Desk Technician
Job Locations
US-IN-Fort Wayne
ID
2026-7707
Pos. Category
Information Technology
Subsidiary
Steel Dynamics
Overview
This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.
Responsibilities
Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
Log calls requesting technical assistance into the help desk software.
Troubleshoot software & hardware issues and document resolutions.
Assign work orders, follow up on status, and communicate status to users.
Handle requests & verify requested information with managers, and track progress.
Assist with installation and configuration of PC’s, laptops, and peripherals.
Process New User Requests and Termination Requests.
Support Retail equipment- ATM, printers, cameras, scale interface.
Periodically travel to remote locations and assist other IT technicians.
All other duties as required.
Represent the company in a professional manner and provide excellent Customer Service
Qualifications
Required
Excellent problem-solving skills and work well in a team environment
Positive attitude and highly motivated
A team player with excellent communication skills
Customer service oriented
Preferred
Associate degree or equivalent technical work experience.
CompTIA Certifications: A+, Security+, Network+, or Server+
Knowledge of various versions of Microsoft Windows and Office required.
Knowledge of Microsoft Active Directory and Exchange preferred.
Timely communication and complying with policies and procedures required.
The ideal candidate must be energetic, detail oriented, and organized.
Flexible work schedule.
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
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