IT Specialist (RVU Utah)

This position is based on the Ivins, Utah Rocky Vista University Campus. The IT Specialist is responsible for carrying out routine software and hardware related tasks and projects, and in general providing a high level of technical assistance and training to staff, faculty, and students. The IT Specialist is responsible for following established protocols, installing and maintaining computer hardware, telecommunications, audio visual equipment and all University-supported network applications. The IT Specialist installs software, provides end-user technical support and training via phone, using remote support tools, and in-person. The IT Specialist performs quality assurance tasks to ensure user workstations and network performance meet University and staff, faculty, and student user requirements. The technician troubleshoots computer and network problems; determines the source of the problem, advises on appropriate action, and tests and implements solution. Essential Functions Provide support and training to users on the use of computer software and hardwareInstall, upgrade, maintain, inspect, repair and service computer hardware and software, including servers and peripheralsMaintain and monitor the IT support ticketing system by receiving, addressing, and resolving ticketsUndertake routine, scheduled or emergency inspections as part of the preventative maintenance program on all computer’s equipment, replacing defective, malfunctioning, or non-functioning hardware partsIdentify, research, and resolve hardware and software problemsRespond to defects reported by users, and reporting as needed to leadershipDetermine the priority and severity of calls and plan workload effectivelyAssess and escalate serious or unusual problems to the appropriate group or analyst for resolutionPacking, unpack, assemble, disassemble, and physically transport computers, peripherals and network components from one location to anotherInstall, configure, maintain, and troubleshoot audiovisual (AV) equipment, classroom technology, and presentation systems to ensure reliable operation.Support the administration and maintenance of enterprise collaboration and lecture capture platforms, including Zoom, Panopto, and related technologies.Provide technical support for classroom technology, university events, presentations, and video conferencing systems as required.Submit verbal and written reports on the status of technology services and any issues as neededEnsure that safety guidelines are adhered toAttend trainings as neededPerform other duties as assigned