IT Support Specialist

IT Support Specialist Join Johnstone Supply | Balsan Group and play a key role in supporting our branches and employees with the technology they rely on every day. We’re looking for a detail-oriented, solutions-driven IT professional who thrives in a fast-paced environment and enjoys helping others. What We Offer: Salary: $48,000-53,000 Growth and career development opportunities Supportive, team-oriented environment Exposure to a variety of systems and technologies What You’ll Do: Technical Support Provide timely, high-quality support for hardware, software, networking, and phone systems Troubleshoot issues, resolve problems, or escalate to the appropriate IT team members Support business applications, including Epicor Eclipse ERP Assist employees with day-to-day technical needs and questions Equipment & Systems Set up, configure, and deploy workstations, laptops, and peripheral equipment Relocate and install equipment across branches as needed Partner with branch teams to resolve system or hardware issues Coordinate with third-party vendors for hardware and software support Process & Improvement Track, document, and follow up on IT support tickets and projects Identify trends in recurring issues and help implement long-term solutions Assist in developing IT procedures, documentation, and user guides Support IT projects and system improvements as assigned What We’re Looking For: Required: High school diploma or GED Working knowledge of Windows OS and Microsoft Office Experience supporting hardware, software, and basic networking Strong problem-solving and organizational skills Excellent communication and customer service abilities Valid driver’s license with a clean driving record (occasional travel required) Preferred: Experience with Epicor Eclipse ERP Familiarity with distribution, warehouse, or branch operations What Makes You a Great Fit: Self-motivated and detail-oriented Able to manage multiple priorities in a fast-paced environment Strong team player with a positive attitude Comfortable working under pressure and resolving issues efficiently Professional and tactful in all interactions Work Environment: This role includes a mix of office and on-site support across multiple branch locations. Occasional travel is required. The position may involve standing, lifting equipment, and being on your feet throughout the day.