IT Support Specialist

Since 1999, Salary.com has been on a mission to help the world get pay right. We started by making compensation data accessible to everyone. Millions of employees and job seekers use Salary.com's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly. We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately. If you believe pay matters, we'd like to meet you. About the Role... As the IT Support Specialist you will be responsible for providing technical support, both onsite and remotely, to system users within our organization This position is located out of our Headquarters office located in Waltham, MA. Base Salary Range : $60,000-$65,000 plus 10% annual bonus opportunity A Day in the Life... Provide onsite and remote helpdesk assistance across the company. Respond to user-end phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues. Utilize product information, solution database, or online information to research, troubleshoot, and deliver solutions. Evaluate user's needs, define technical problems and work with team to develop solutions. Assist senior system engineers in infrastructure maintenance Perform ongoing activities to maintain and enhance overall system performance. About You... Bachelor's degree in Information Technology or related fields 1+ years of IT helpdesk experience Experienced in support PC and MacBook hardware and peripheral Experienced in Microsoft Office application suite Experienced in basic network troubleshooting Good communication skills Capable of resolving problems with efficiency Salary.com Perks... 10 paid holidays and generous paid vacation time Free on-site lunch, snacks, and drinks Cell phone reimbursement Robust benefit plan including Medical, Dental, Vision, Life, Disability coverage 401K with 6% Company match We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities. At Salary.com , we know your worth- Apply today to explore opportunities to join our team!