IT Support Technician - Bilingual in Korean REQUIRED
SBT Global
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- Location
- Columbia, NC
- Work style
- On-site
- Job type
- Contractor
- Posted
- Oct 27
- 1 day ago
Career path
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About the company
SBT Global
Information technology and services · 51 to 200 employees
What you'll do
- PC & Operating System Support
- Provide onsite technical support for desktop computers, laptops, and Windows operating systems.
- Install, configure, maintain, and troubleshoot PC hardware, software, and peripheral devices.
- Diagnose and resolve operating system errors, application issues, and hardware malfunctions.
- Perform PC setup, system imaging, software installation, and device replacement.
- Support operating system updates, security patches, and routine system maintenance.
- Assist with user account setup, password resets, and basic access-related issues.
- IT Helpdesk & End-User Support
- Respond to employee IT support requests and troubleshoot technical issues.
- Provide Tier 1 and basic Tier 2 technical support for hardware, software, and connectivity problems.
- Troubleshoot printers, scanners, monitors, and other workplace IT equipment.
- Document technical issues, troubleshooting steps, and resolutions.
- Escalate complex technical issues to appropriate IT teams or vendors.
- Maintain accurate IT asset and equipment records.
- IT Infrastructure & Operational Support
- Troubleshoot basic LAN/Wi-Fi connectivity and network access issues.
- Assist with workstation deployment, equipment replacement, and IT inventory management.
- Coordinate with internal IT teams to ensure stable daily IT operations.
- Support IT-related activities in office and manufacturing environments.
- Follow company IT security policies and operational procedures.
What you need
- Previous experience in IT support, desktop support, helpdesk, or PC/OS administration.
- Hands-on experience supporting Microsoft Windows operating systems.
- Knowledge of desktop/laptop hardware installation, maintenance, and troubleshooting.
- Experience installing and troubleshooting business applications and peripheral devices.
- Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, and VPN.
- Familiarity with user account administration and general IT support procedures.
- Strong troubleshooting, problem-solving, and communication skills.
- Ability to provide technical support independently in an onsite environment.
- Strong organizational skills and the ability to manage multiple support requests.
- Preferred Qualifications
- Experience supporting IT systems in manufacturing, automotive, logistics, or warehouse environments.
- Familiarity with Active Directory, Microsoft 365, and remote support tools.
- Experience with PC imaging, workstation deployment, and IT asset management.
- Basic understanding of MES or other manufacturing IT systems.
- CompTIA A+, Network+, or Microsoft-related certifications.
- Experience coordinating with corporate IT teams or external technical support vendors.
Key skills
Bilingual in KoreanMicrosoft Windows operating systemsDesktop/laptop hardwareBusiness applicationsPeripheral devicesTCP/IPLANWi-FiVPNUser account administrationTroubleshootingProblem-solvingCommunication skills
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Read the full posting here
PC & Operating System Support
Provide onsite technical support for desktop computers, laptops, and Windows operating systems.
Install, configure, maintain, and troubleshoot PC hardware, software, and peripheral devices.
Diagnose and resolve operating system errors, application issues, and hardware malfunctions.
Perform PC setup, system imaging, software installation, and device replacement.
Support operating system updates, security patches, and routine system maintenance.
Assist with user account setup, password resets, and basic access-related issues.
IT Helpdesk & End-User Support
Respond to employee IT support requests and troubleshoot technical issues.
Provide Tier 1 and basic Tier 2 technical support for hardware, software, and connectivity problems.
Troubleshoot printers, scanners, monitors, and other workplace IT equipment.
Document technical issues, troubleshooting steps, and resolutions.
Escalate complex technical issues to appropriate IT teams or vendors.
Maintain accurate IT asset and equipment records.
IT Infrastructure & Operational Support
Troubleshoot basic LAN/Wi-Fi connectivity and network access issues.
Assist with workstation deployment, equipment replacement, and IT inventory management.
Coordinate with internal IT teams to ensure stable daily IT operations.
Support IT-related activities in office and manufacturing environments.
Follow company IT security policies and operational procedures.
Previous experience in IT support, desktop support, helpdesk, or PC/OS administration.
Hands-on experience supporting Microsoft Windows operating systems.
Knowledge of desktop/laptop hardware installation, maintenance, and troubleshooting.
Experience installing and troubleshooting business applications and peripheral devices.
Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, and VPN.
Familiarity with user account administration and general IT support procedures.
Strong troubleshooting, problem-solving, and communication skills.
Ability to provide technical support independently in an onsite environment.
Strong organizational skills and the ability to manage multiple support requests.
Preferred Qualifications
Experience supporting IT systems in manufacturing, automotive, logistics, or warehouse environments.
Familiarity with Active Directory, Microsoft 365, and remote support tools.
Experience with PC imaging, workstation deployment, and IT asset management.
Basic understanding of MES or other manufacturing IT systems.
CompTIA A+, Network+, or Microsoft-related certifications.
Experience coordinating with corporate IT teams or external technical support vendors.
All your information will be kept confidential according to EEO guidelines.