IT Systems Administrator (On Site, San Diego CA )
LendSure Mortgage Corp
- Pay
- $65K to $89K
- a year
- Location
- San Diego, CA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 28
- 2 days ago
Career path
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About the company
LendSure Mortgage Corp
Real estate · 51 to 200 employees
LendSure Mortgage Corp. is a fast-growing Wholesale Lender offering Non-QM loan solutions. LendSure helps mortgage originators grow their business by offering loan solutions to borrowers who do not fall into conforming guidelines.
What you'll do
- Maintain existing customer IT infrastructure, log problems, troubleshoot systems and business applications to resolution or escalation.
- Collaborate with stakeholders to understand requirements of new solutions and translate those into appropriate technical specifications for additions or changes to customer infrastructure and/or services provided by third parties.
- Monitor LendSure's infrastructure resources, notify stakeholders and plan for IT optimizations and future requirements.
- Follow corporate policies and procedures and improves effectiveness by contributing ideas and opportunities for optimization resulting in a positive impact to the customer.
- Responsible for special technical projects, IT rollouts for all end user and staff.
- Utilize knowledgebase, FAQ's, teammates, and all other available resources to aid in incident resolution in order to resolve customers' issues effectively and efficiently.
- Work with third party vendors to construct/obtain BIA for review by CIO, & Stakeholders.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform post-resolution follow-ups to end user requests.
- Contribute to overall team effort in achievement of established SLAs.
- Consistently meet and exceed established benchmarks in performance set forth by management.
What you need
- Bachelor's Degree or five (5) years relevant experience in the Information Technology field.
- Possess a proven ability to troubleshoot complex problems and provide solutions
- Self-starter and able to effectively triage issues to determine if escalation is required
- Preferred: Microsoft/Cisco/Network Certifications (MCSE, MCSA, CCNA, CNA, Net+, A+, etc.).
- Background in Virtualization technologies (Hyper-V, VMWare, Citrix, Azure)
- Preferred: Firewall Experience (Meraki, SonicWall, Cisco)
- Preferred: SAN, NAS, DAS Storage Technology
- Proficient in Windows, MAC environment, Experience with Windows Server 2008-2016
- Strong background in configuration and problem analysis of Microsoft products including Active Directory/DNS/DHCP, O365 and Microsoft Exchange 2007-2016
- Excellent oral and written communication skills and ability to effectively interact with team members, senior management, vendors, consultants, and internal/external customers.
- Education: a bachelor's degree
Key skills
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