Lease Up Intake Specialist

Apply Job Type Full-time, Temporary Description Job Details Job Type Full-time, Temporary Swedesboro, NJ Description LEASE UP INTAKE SPECIALIST Temporary Position • Onsite Gloucester County • Escalated Lease-Up Sprint POSITION Lease Up Intake Specialist (Temporary) SALARY $25.00 - $26.00 per hour WORK LOCATION Onsite — Riverstone Commons, Swedesboro, NJ ENGAGEMENT 8 weeks • 40 hours/week • W-2 temporary, no benefits REPORTS TO Community Manager — Riverstone Commons POSTED BY Conifer Realty, LLC — Property Management Position summary The Intake Specialist is the middle of the lease-up funnel and the single most leveraged conversion point in the process. This role is onsite at the Gloucester County property and is responsible for converting outbound-set appointments into completed, document-ready intake files for the Compliance team. Every appointment booked by the Outbound team lands on this Specialist’s calendar. Show rate, intake completion rate, and document-quality at hand-off to Compliance are the three numbers this role owns. Core responsibilities • Complete 4–6 household intake interviews per day (20–25 per week), each running 60–90 minutes. • Prepare the file before the interview: pull lead notes from CRM, print the intake packet, prepare a checklist tailored to the household’s likely income sources. • Conduct the household interview: collect identification, household composition, income documentation, asset documentation, and program-specific certifications. • Complete file prep and quality review (30–45 minutes per file) before hand-off to Compliance. • Manage follow-up communication (20–40 minutes per file) to chase missing documents within the 72-hour window. • Maintain a clean, organized intake space onsite; preserve applicant confidentiality at all times. • Hand off only complete, Compliance-ready files; track and report missing-document aging daily. • Coordinate same-day with the Outbound team when an appointment no-shows or reschedules so the slot can be backfilled. • Participate in the daily 15-minute pipeline standup hosted by the Community Manager. What this role is not • This is not the file-approver role. Compliance owns final eligibility determinations. • This is not an outbound role. Cold calling and list management belong to Outbound Coordinators. Requirements Required qualifications • High school diploma or equivalent; associate’s degree preferred. • 2+ years of experience in affordable housing intake, property management leasing, social services intake, or a comparable document-heavy interview role. • Working knowledge of LIHTC, or HCR program eligibility basics — including income calculation, household composition rules, and asset disclosure. • Strong interview skills; ability to navigate sensitive financial conversations with applicants of varied backgrounds. • Meticulous attention to detail on documentation. • Comfort with Yardi, OneSite, MRI, or comparable property-management software. • Ability to commute reliably to the Nassau County property. Preferred qualifications • HCCP, TCS, COS, or other affordable-housing compliance certifications. • Prior lease-up experience. • Experience working under verification, agency-overlay, and lender-driven file deadlines. Salary Description $25.00 - $26.00 / hour