Local Service Coordinator

LEGAL SERVICES COORDINATOR Location: Los Angeles, CA Schedule: Monday-Friday | 8:00 AM - 5:00 PM JOIN US LEGAL SUPPORT US Legal Support is one of the nation's leading providers of litigation support services, helping law firms, corporations, insurance carriers, and government agencies navigate complex legal matters. Through innovative technology, exceptional service, and industry expertise, we deliver solutions that help our clients move cases forward efficiently and confidently. We're looking for a detail-oriented professional who enjoys coordinating projects, conducting research, and providing exceptional client service. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in accuracy and organization, we'd love to hear from you. ABOUT THE ROLE As a Legal Services Coordinator, you will play a key role in coordinating legal service orders and supporting the successful execution of client requests. This position requires strong data entry skills, legal research abilities, and the ability to effectively communicate with clients, contractors, and internal teams. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities while maintaining accuracy and professionalism. You'll serve as an important link between clients, contractors, and operations teams to ensure services are completed efficiently and on time. KEY RESPONSIBILITIES ORDER COORDINATION & CASE MANAGEMENT * Input, coordinate, and assign new legal service orders. * Review incoming requests to ensure accuracy and completeness. * Manage workflows and ensure assignments are distributed appropriately. * Monitor active jobs and support timely completion of service requests. * Maintain accurate records and documentation throughout the lifecycle of each order. LEGAL RESEARCH & ADMINISTRATIVE SUPPORT * Conduct legal and jurisdictional research as needed to support service execution. * Verify information and assist with locating appropriate parties, addresses, and service details. * Maintain compliance with company procedures and client requirements. * Support special projects and operational initiatives as assigned. CLIENT & CONTRACTOR COMMUNICATION * Communicate with clients regarding order status, updates, and additional information requests. * Build and maintain positive relationships with clients through professional and responsive service. * Coordinate with contractors and service providers to ensure assignments are completed accurately and on time. * Address inquiries, resolve issues, and escalate concerns when necessary. QUALITY CONTROL & OPERATIONAL EXCELLENCE * Ensure data accuracy and proper documentation within company systems. * Review records and service information for completeness and compliance. * Identify and resolve discrepancies before they impact service delivery. * Contribute to process improvements that enhance operational efficiency and client satisfaction. WHAT YOU'LL BRING * Strong attention to detail and commitment to accuracy. * Excellent organizational and time-management skills. * Strong written and verbal communication abilities. * Ability to manage multiple priorities in a deadline-driven environment. * Strong problem-solving and critical-thinking skills. * Professional demeanor and positive attitude. * Customer-focused mindset with exceptional service skills. * Ability to work independently while collaborating effectively with team members. * Adaptability and willingness to learn new processes and systems. QUALIFICATIONS REQUIRED * High School Diploma or equivalent. * High proficiency in Microsoft Office Suite. * Typing speed of 60-70 words per minute (typing assessment required). * Strong spelling, grammar, and written communication skills (assessment required). * Excellent organizational skills and attention to detail. * Strong customer service and phone communication skills. * Ability to work effectively in a fast-paced environment. PREFERRED * Experience in legal services, litigation support, process serving, records retrieval, or a related field. * Administrative, coordination, or operations support experience. * Experience conducting research and managing detailed documentation. * Associate's or Bachelor's degree. WHY JOIN US LEGAL SUPPORT? * Competitive compensation package * Medical, Dental, and Vision Insurance * 401(k) Retirement Plan * Paid Time Off (15 Days Annually) * 8 Paid Holidays Plus 2 Floating Holidays * Pet Insurance * Professional Development Opportunities * Career Growth within a National Organization * Collaborative and Team-Oriented Work Environment OUR CULTURE At US Legal Support, our people are our greatest asset. We foster a culture built on accountability, collaboration, innovation, and continuous improvement. We encourage employees to bring their authentic selves to work and provide opportunities for professional growth and advancement. As a Legal Services Coordinator, you'll play a vital role in helping clients receive efficient, accurate service while supporting a team dedicated to operational excellence. PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions. * Prolonged periods of sitting and working on a computer. * Frequent use of hands and fingers for typing and data entry. * Ability to review detailed documentation with a high degree of accuracy. * Ability to communicate effectively by phone, email, and in person. WORK ENVIRONMENT This position operates in a professional office environment and routinely uses computers, telephones, scanners, printers, and other office technology to support daily operations. ADDITIONAL INFORMATION This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, add, or remove duties as business needs change. EQUAL EMPLOYMENT OPPORTUNITY US Legal Support is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. WORK AUTHORIZATION Candidates must be legally authorized to work in the United States. US Legal Support participates in E-Verify where required by law.