LVN Patient Coordinator

About Us At Beverly Hills Concierge Health, we are redefining Medicine by offering personalized, proactive healthcare through our concierge model. Our boutique practice emphasizes high-touch service, cutting-edge technology, and a holistic approach to wellness. We are a close-knit team passionate about providing exceptional care and building meaningful relationships with our patients. Position Overview We are seeking a compassionate and highly organized Licensed Vocational Nurse (LVN) to join our care team as a Patient Care Coordinator. In this hybrid clinical-administrative role, you will be a key liaison between patients, providers and the Program Director, ensuring a seamless care experience from initial contact through ongoing follow-up. You’ll work closely with providers, specialists, and our internal team to deliver personalized support that goes beyond traditional care models. Key Responsibilities Provide superior customer service to all patients through in-person visits, emails, phone calls, text messaging, and telehealth communication. Perform LVN-level clinical tasks, including taking vitals, administering IVs, collecting patient specimens, administering medications and vaccinations, and conducting basic assessments. Coordinate and manage day-to-day patient care activities, including scheduling, follow-ups, and care plan implementation. Attend offsite medical appointments to provide patient care. Oversee patient intake and registration, ensuring all patients are fully checked in before their appointments. Support Athena health and MOSAIQ workflows, including check-ins, patient data entry, and insurance management. Triage and respond to customer service inquiries across various online platforms. Monitor and respond in real time to communications from organization devices and platforms. Communicate with patients regarding their appointments, including processing cancellations and rescheduling requests. Work closely with physicians, clinicians, and patient care coordinators/home offices to coordinate appointment changes and update patients accordingly. Assist patients in navigating their Patient Portal. Manage and track all internal and external referrals, ensuring timely follow-ups and completion. Maintain accurate and up-to-date documentation of all referral activities in the Athena health and MOSAIQ EMR platforms. Support various customer service team projects as delegated by the Program Director. Collaborate with the care team to enhance patient engagement and satisfaction. Qualifications Active LVN license in California required. Minimum 2 years of clinical experience; experience in concierge or virtual care preferred. Strong understanding of EMR platforms; Athena health experience highly preferred. Excellent communication, multitasking, and problem-solving skills. Comfortable working across multiple digital platforms in a fast-paced, team-oriented environment. Ability to manage sensitive patient interactions with professionalism and empathy. Organized, tech-savvy, and driven by a commitment to exceptional patient care. What We Offer Competitive salary and comprehensive benefits package. A mission-driven, collaborative, and supportive work environment. Opportunities for career growth, continued training, and advancement. The opportunity to work at the forefront of personalized, modern healthcare. Benefits We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include: Health, dental, and vision insurance 401k matching FSA Company-sponsored life insurance Voluntary supplemental life insurance Voluntary short-term / long-term disability options PTO & paid holidays Employee recognition programs Team building events & employee appreciation lunches Referral bonus programs Job training, professional development, & continued education We’re excited to hear from professionals who are passionate about transforming the healthcare experience.