Medical Administrative Assistant, CAPS
University of Arizona
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- Location
- Tucson, United States
- Job type
- Full time
- Posted
- Oct 23
- Today
Career path
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About the company
University of Arizona
Higher education · 11 to 50 employees
What you'll do
- Schedule appointments for counseling and psychiatry staff
- Relay messages accurately from callers, providers, and phone message lines
- Assist students and other service users by answering questions and providing information
- Enter and retrieve patient information in the electronic medical record
- Ensure accurate billing and daily deposits
- Take accurate minutes and disseminate them electronically
- Work cooperatively to ensure consistent coverage at the CAPS front desk
- Scan information into the medical record
What you need
- Ongoing First Aid and CPR certification
- Proficient in Microsoft programs, including Word, Excel, and PowerPoint
- Comfort and familiarity with operating Windows based computer and multi-line telephone system
- Ability to utilize an electronic scheduling system
- Knowledge of basic record keeping and standard office procedures
- Ability to work collaboratively and effectively as a member of a team
Key skills
First AidCPR certificationPowerPointElectronic scheduling systemElectronic medical recordBasic record keepingStandard office proceduresMulti-line telephone systemInterpersonal skillsCommunication skillsCustomer service orientationMulti-task
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Read the full posting here
Provide a reliable, attentive, and professional support for a multi-disciplinary mental health staff. Schedule appointments for counseling and psychiatry staff, both by phone and in person, utilizing an electronic scheduling system with multiple coding elements.Receive a relay messages accurately from callers, providers, and phone message lines. Assist students and other service users by answering questions and/or providing information based on a thorough knowledge of departmental policies and procedures.Enter and retrieve relevant patient information, utilizing the electronic medical record; ensure accurate billing & daily deposits using a variety of accounts. Confirm insurance coverage and enter coverage details into electronic medical record system. Take accurate minutes at CAPS; type and disseminate these electronically, in a coherent and timely manner. Work cooperatively as a team to ensure consistent coverage at the CAPS front desk in multiple locations.Attend relevant meetings, as indicated.Scan information into the medical record.Assist with the monitoring and ordering of office supplies.Additional duties as assigned. Knowledge, Skills and Abilities
Ability to navigate and be sensitive to a wide range of personal experiences, perspectives, and issues.Exceptional face to face, telephonic and online communication skills.Ability to remain calm under pressure, exude a helpful demeanor; and display a professional customer service orientation. Ability to work collaboratively and effectively as a member of a team. Comfort and familiarity with operating Windows based computer and multi-line telephone system; an ability to utilize an electronic scheduling system. Proficient in Microsoft programs, including Word, Excel, and PowerPoint. Knowledge of basic record keeping, standard office procedures, and skill operating current office equipment. Ability to multi-task and manage information from multiple sources. Ongoing First Aid and CPR certification. Exceptional interpersonal skills.