Medical Assistant - ICC

JOB SUMMARY HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need including those who are suffering from homelessness, mental illness, substance use, mental illness, and chronic medical conditions. We provide team-based care in an integrated care setting. We are looking for a mission driven service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate. The Medical Assistant (MA) is a key member of the Clinic Care Team and as such, performs clinical and administrative tasks consistent with HealthRIGHT 360 policies and protocols. Duties include preparing treatment rooms, assisting physicians with examination materials, instruments and equipment, maintaining supply inventories, and performing laboratory tests including phlebotomy and providing case management follow-up with patients. KEY RESPONSIBILITIES Medical Responsibilities: Assist clinicians in the examination process. Perform office tests including vision screening, spirometry, EKG, rapid strep, UA and urine pregnancy tests. Perform phlebotomy, injections, TB tests, breathing treatments. Preparation Responsibilities: Perform intake, including vital signs, list chief complaints, allergies, immunization histories and complete chart forms, as appropriate to patient type. Place patients in rooms and prepare them for examination. Clean, prepare and stock examination rooms. Coordination Responsibilities: Active participation in integrated team-based care which may include receiving and returning telephone calls from patients and pharmacies. Assist in scheduling patient appointments. Monitor and ensure quality assurance of basic clinic functions. Oversee patient flow and ensure smooth, efficient patient flow throughout patient’s clinic experience via patient centered care and playing an active role in the team dance, which may include but is not limited to chart prep, huddles, red carpeting the patient, 30 second report, mid-way check in, discharge of the patient. And perform other duties as assigned. QUALIFICATIONS Education, Experience and Credentials High school diploma or equivalent. Medical Assistant Certification. Minimum 2 years’ experience from a certified Medical Assistant program. First Aid and CPR certification. Excellent phlebotomy skills with certification desired. Knowledge Knowledge of basic medical terminology. Ability to work within a frequently changing project scope while maintaining overall direction and structured priorities. Self-motivated, dependable, creative, and proactive approach to work; understands importance of working independently and within a team environment. Ability to communicate well at all levels of the organization. Ability to enter data into various electronic systems while maintaining integrity and accuracy of data. Ability to handle sensitive information in a confidential manner. Bilingual preferred. PHYSICAL REQUIREMENTS In an 8-hr workday, employee is required to perform work: Sitting 1 Hr Standing 6 Hrs Walking 1 Hr Driving Rarely In an average month, employee must travel out of town: ☐ Often (>2x) ☐ Sometimes (<2x) ☒ Never In an 8-hr workday, employee must: Not at all Occasionally (1/4-2½ hrs.) Frequently (2½-5½ hrs.) Continuously (5½-8 hrs.) Bend/stoop ☐ ☒ ☐ ☐ Climb ☐ ☒ ☐ ☐ Reach above shoulder level ☐ ☒ ☐ ☐ Kneel ☐ ☒ ☐ ☐ Balance ☐ ☒ ☐ ☐ Push/pull ☐ ☒ ☐ ☐ Squat ☒ ☐ ☐ ☐ Crawl ☒ ☐ ☐ ☐ Crouch ☐ ☒ ☐ ☐ Lift* ☐ ☒ ☐ ☐ Carry** ☐ ☒ ☐ ☐ * Usual number Maximum number 5 20 lbs lbs ** Usual number Maximum number 5 20 lbs lbs Job requires: Working at heights ☐ Yes ☒ No Explain Operating heavy machinery ☐ Yes ☒ No Type Operating desk machines ☒ Yes ☐ No Type Computer, fax, printer, phone Precise manual dexterity ☒ Yes ☐ No Explain Ability to precisely and accurately transmit written data, input data. Ability to perform precise and accurate hand movements for tasks such as administering injections, handling instruments, and performing clinical procedures. Exposure to extreme heat, cold, humidity ☐ Yes ☒ No Explain Exposure to dust, fumes, gases, chemicals ☐ Yes ☒ No Explain