Medical Assistant

MEDICAL ASSISTANT FLOATER (Front & Back Office) We are seeking a versatile and reliable Medical Assistant Floater to join our team. This hybrid role requires cross-training in both front desk and clinical duties. The position involves traveling to various clinic locations as needed based on staffing needs or patient volume. The ideal candidate will be adaptable, detail-oriented, and committed to providing high-quality patient care and customer service. Full-time, permanent role Monday-Thursday 8:00AM-6:00PM (Fri-Sun off) Supports the Texas City Clinic and helps other clinics as needed Works in front and back office within the clinic Paid training out of our Pasadena Clinic for 3 weeks Competitive benefits including health, vision, dental, 3 weeks PTO, 9 paid holidays, and matching 401k RESPONSIBILITIES Front Desk Operations: Open the office by unlocking doors, turning on lights/computers, and maintaining a clean front desk and lobby area. Greet patients warmly and maintain excellent customer service. Answer phones, take/send messages, and schedule appointments. Document patient calls in the clinical EMR Coordinate with insurance and billing departments regarding payments and collections. Check emails and clinical messages daily and respond accordingly. Collect and post patient payments; reconcile money bags for accuracy at the end of the day. Check patients in and out in the EMR system, confirming appointments. Generate lab orders for patients. Upload patient intake forms and pharmacy information into the EMR. Assist patients with paperwork and address any concerns. Clinical Duties: Maintain strict confidentiality in compliance with HIPAA regulations. Coordinate with Specialty Techs and Front Desk staff each morning to review the clinic schedule and identify patients requiring labs and urine testing. Prepare patient exam rooms by turning on lights and disinfecting surfaces. Room patients, obtain and record vital signs. Verify patient information and confirm the purpose of the visit. Document patient medical histories, treatments, and test results in the EMR. Ensure grey boxes are up-to-date with PMP verification, last UDS, and MME scores. Assist practitioners with medical procedures, examinations, and patient care needs. Educate patients on medication refills and procedure/imaging scheduling. Respond to patient messages and return calls promptly. Update medication tabs in the EMR and ensure all prescriptions are sent daily. Ensure compliance with all healthcare regulations, HIPAA, and OSHA guidelines. Administrative and Compliance Responsibilities: Scan and label patient lab reports and other clinical documentation into charts. Schedule/reschedule patients based on medication fill dates. Send patient recommendations and referrals to appropriate departments daily. Communicate scheduling changes to management, nursing supervisors, and other relevant personnel. Submit medical record requests, imaging orders, and procedure forms daily. Ensure compliance with all healthcare regulations, HIPAA, and OSHA guidelines. REQUIREMENTS Minimum of 2 years of experience in a medical assistant role. 1 year of front desk experience preferred. Medical Assistant certification preferred. High school diploma or equivalent. Basic understanding of patient care, medical terminology, coding procedures, reference tools, and clinical pharmacology within the medical assistant scope of practice. Strong interpersonal, organizational, and customer service skills. Excellent written and verbal communication skills. Familiarity with electronic medical health record (EMR) systems. PHYSICAL AND MENTAL REQUIREMENTSAbility to stand, walk, and move throughout the clinic for extended periods. Manual dexterity to handle medical instruments and perform clinical tasks accurately. Ability to lift up to 20 pounds when needed. Strong attention to detail and ability to work under pressure in a fast-paced environment. Ability to multitask and prioritize tasks effectively. WHY YOU'LL LOVE WORKING HERE We believe in supporting our team—both on the job and in life. Full-time employees enjoy a well-rounded benefits package designed to support your health, financial security, and overall well-being. Principle Health Systems has earned multiple Top Workplaces honors, including national recognition as a Top Workplace in the USA and being named a Top Workplace in the Healthcare Industry for three years in a row—a reflection of our commitment to a positive and rewarding work environment. OUR BENEFITS INCLUDE: Comprehensive medical, dental, and vision insurance Company-paid basic life and long-term disability coverage Voluntary benefits, including short-term disability, accident, and critical illness insurance 401(k) retirement plan to help you plan for the future Generous Paid Time Off (15 days annually, accrued bi-weekly) 9 paid company holidays each year On-demand access to earned wages—get paid when you need it Confidential support services for you and your family Mileage reimbursement and shift differentials are available for eligible roles Exclusive employee discounts on fitness memberships, car services, and more! READY TO MAKE AN IMPACT? Join a team that values your contribution, supports your growth, and is committed to delivering exceptional patient care. If you’re looking for a meaningful career with a company that puts people first, we’d love to hear from you. We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact hradmin@principlehs.com. Monday-Thursday 8:00AM-6:00PM